Commercial HVAC Service Manager
4 days ago
About Carrier
Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our world-class, diverse workforce operates across business segments covering HVAC, refrigeration, and fire and security.
Our Mission
We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.
About this Role
Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our Chicago, IL location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business.
Key Responsibilities
- Forecast, monitor, and document financial performance against plan
- Coordinates, prioritizes, and resolves issues encountered by a more experienced team
- Optimizes the usage of manpower, standard time, equipment, and energy of more experienced team
- Escalates critical/complex issues that will impact the business
- Manages more experienced team according to established programs and objectives
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
Required Qualifications
- 4+ years of experience in the Commercial HVAC industry
- 4+ years of experience managing/leading a team of technicians
- 4+ years of experience working with large Commercial boilers and Chillers (100+ tons)
- High School diploma or GED
- Must have a valid Drivers License
Preferred Qualifications
- 2+ years of service management experience Commercial HVAC industry
- Working knowledge and understanding of commercial HVAC systems
- Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate ServiceMax, ERP, and other business applications
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