Director - HR Operations
2 weeks ago
Director HR Operations
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Your role and responsibilities
In this role you will be fully accountable and responsible for the teams and endtoend processes associated with Payroll, Employee Life Cycle Management, Compliance and HR Integration, delivering highquality service and support to the business and our customers in the US and Puerto Rico. This position will be seated in Cary, NC and is not open to fully remote work (#LIOnsite). May be expected to work in the office up to 5 days/week.
Lead the endtoend HR Operations processes including managing vendor delivered services
Design, develop and implement documented processes, procedures, methods, standards and controls to improve the efficiency, and quality of HR Operations
Works closely within HR Operations and across other HR function to implement lean approaches to deliver efficiencies through process improvements, standardization and/or automation
Define and implement metrics to measure and monitor effectiveness and compliance of areas of responsibility
Ensures all Operations HR processes incorporate appropriate control mechanism, including 4eyecheck/SOX checks, data protection and country legal/regulatory compliance tasks and adherence to AskHR Way of working
Drives the enhancement of the customer experience journey, analyses received customer feedback and drives actions accordingly
Coach and guide team members on complex queries to help develop their process knowledge
Qualifications for the role
- Bachelor's degree in HR, Management, or related field (Master's degree preferred) and 15 plus years of experience in HR or Shared Services Operations (insourced or outsourced)
- Experience leading, managing and developing large teams of diverse priorities, projects, employees and cross functional teams
- Process development and process/continuous improvement experience
- Strong partnership, collaboration and change management skills
- Excellent interpersonal and communication skills (oral, written and presentation skills)
- Highly collaborative, approachable and caring, with the ability to build relations across various teams, countries and cultures and hold others accountable
- Strong customer service and business mindset
- Strong analytical approach to problem solving, high degree of proactive behavior and result orientation
- Knowledge of various HR practices, laws, policies and procedures
- Experience with a Human Resources Information System
- Experience managing HR and system related vendors
- SHRM certification
- Workday and/or SAP experience
- Experience in large global business environment supporting 10,000+ employees
- Lean Sigma / Six Sigma quality and process improvement experiences
- High degree of organization and structure, detail and deadline focused
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Retirement plan
- Disability insurance
- Healthcare plan
- Life insurance
- Wellbeing program
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to Resumes and applications will not be accepted in this manner.
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