Senior Collections Representative

2 weeks ago

Fort Worth, United States CornerStone Staffing Full time

CornerStone Staffing has partnered with a well know financial institution in Fort Worth to find a Senior Collections Representative

If you have experience in collections and banking, we want to hear from you

Position: Senior Collections Representative

Location: Fort Worth, TX (76109)
Job ID: 147748
Employment Type: Temp to Hire
Pay Range: $20 - $27/hr (based on experience)

Flexible Hours: Monday and Friday, 8 am to 5 pm.

  • Will train onsite for 2 week and then move to hybrid schedule. Will be onsite Tuesdays, Wednesdays, and Thursdays.

Position Overview: Senior Collector will engage by phone, email, and text on the delinquent loans, credit cards and deposit accounts to conserve the company s at-risk assets. Senior collector has an overall knowledge of the collection department and trains new employees on process for collecting on loans, credit cards, and various other processes in the collection department and will assist team members as needed. Able to identify necessary action and strong skill sets in place to drive results for our clients and the business.

Key Responsibilities:

  • Contacts clients who have past due loans, credit cards and deposit accounts ranging from 10-180 days past due by phone, email, and text to preserve the company s assets. Follow internal policy, procedures and comply with FDCPA regulations.

  • Develops customer relations to establish and set appropriate timeframes for customer defaults. Develops advisor relations to keep the advisor well informed and engaged. This would include follow-up. For auditing purposes accounts must be documented each time we take action to collect or if the client responds.

  • Offers assistance to clients having financial difficulty if they qualify. Skip payments, restructuring the loan to lower the monthly payment. Fixed payments for visa credit cards to the lower the monthly payment.

  • Updates loan and credit card delinquency reports and goals. Requests Visa Credit Card Dept. to close card when the account drops to 60 days delinquent and identifies credit cards being at risk accounts.

  • Identifies Auto loans in default, report to manager, partner with consumer lending, legal and third-party repo agency. Partners with loan operations to make sure our title is available.

  • Processes daily ACH returns for loans and credit cards. Contacts client to secure payments.

  • Processes force liquidations on collateralized loans. Dual control is required on the procedure.

  • Processes Bankruptcy notices following the automatic stay per bankruptcy regulations received by mail or fax. Dual control is required on the procedure. Notifies Admin. team member to file a proof of claim if the Bankruptcy Court has authorized us to do so.

  • Negotiates with debt settlement companies by phone.

Essential Skills & Qualifications:

Work Experience

  • 3-6 years of banking experience required

  • 2 years of debt collections experience required

  • Bankruptcy and Foreclosure experience preferred

  • Knowledge of Excel is required

  • Strong communication skills required

  • Excellent writing skills required

  • Ability to analyze any given situation and apply appropriate action to take.

  • Must be able to multitask and demonstrate proper prioritization.

  • Excellent organizational, time management and follow-up skills are an essential and required.

Background Requirements:

  • Drug Screen

  • Soft Credit Check

  • Finger printing

  • Interview with the client

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