Cunard - Fleet Hotel Operations and Retail Manager - Worldwide

2 months ago

Overland Park, United States Carnival UK Full time
Cunard - Fleet Hotel Operations and Retail Manager

Recognised throughout the world for our elegance, style and service excellence, Cunard is currently recruiting a Fleet Hotel Operations and Retail Manager to join our fleet. To join us in this fantastic role you must have experience in a similar seagoing role (eg. Associate Hotel Manager, Guest Services Manager/Director, Chief Purser).

As the Fleet Manager, Hotel Operations and Retail your responsibilities include overseeing, training, and guiding onboard managers and their teams. Your primary focus is ensuring consistent delivery of product and service standards across the fleet. You actively participate in driving efficiencies and improvements, with the end-to-end guest experience in mind. The Fleet Manager will be instrumental in identifying operational challenges and driving continuous improvement as we deliver to our objectives. Additionally, you play a key role in talent development, ensuring a seamless progression for new joiners and contributing to product development based on guest insights.

To join Cunard in this fantastic role you must have the following:

  • Proven experience in managing large teams within a luxury guest setting
  • Ability to speak and write in fluent English
  • Demonstrated success in revenue generation and hotel administration.
  • Experience of marketing sales promotions, market research and / or sales analysis
  • It is essential to have previous experience in both the Hotel Administration (Finance and Immigration) and Revenue management elements of the shipboard hotel operation.


It takes great passion and real dedication to maintain our position at the top. That's why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.


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