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Systems Administrator

1 month ago

Chapel Hill, United States InsideHigherEd Full time
Department:

School of Education-340100

Career Area :

Information Technology

Posting Open Date:

07/23/2024

Application Deadline:

08/06/2024

Open Until Filled:

No

Position Type:

Permanent Staff (EHRA NF)

Working Title:

Systems Administrator

Appointment Type:

EHRA Non-Faculty

Position Number:

20056783

Vacancy ID:

NF0008344

Full Time/Part Time:

Full-Time Permanent

FTE:

1

Hours per week:

40

Position Location:

North Carolina, US

Hiring Range:

Salary is commensurate with experience

Proposed Start Date:

08/26/2024

Be a Tar Heel:

A global higher education leader in innovative teaching, research, and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities.Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. Located in one of the best college towns and best places to live in the U.S., Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.The UNC School of Education, one of the longest-standing professional schools at the nation’s first public university, ranks among the top schools of education in the U.S. and offers a full range of degree programs, from undergraduate to doctorate; forward-thinking certificate and licensure programs; and in-person, online, and HyFlex offerings. Faculty members generate knowledge across a number of fields, including human development, educational technology and entrepreneurship, teaching and learning, school counseling, school psychology, administration, educational policy and leadership, and more; they also prepare students to become the most highly effective educators to lead in classrooms, schools, districts and beyond, as well as future scholars and researchers.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

The School of Education is an academic unit reporting to the Provost. The School is a major center of research, teaching, and public service within the State of North Carolina, the nation, and the world. The School offers a full range of undergraduate and graduate programs. The mission of the School of Education is to conduct research, and generate basic and applied knowledge about human development, educational technology and entrepreneurship, teaching and learning, school counseling, school psychology, administration, as well as educational policy and leadership; prepare leaders in the profession of education by conducting outstanding research, teaching, and service; and assist in the development of strong and effective public schools in North Carolina. In order to fulfill its mission, the School is organized into three academic divisions: (1) Culture, Curriculum, & Teacher Education (CCATE), (2) Learning, Development & Psychological Sciences (LDPS), and (3) Educational Policy, Organization, & Leadership (EPOL).

Position Summary:

This position may be eligible for a hybrid work arrangement that may include partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

As a School of Education’s EdIT Team member, the Systems Administrator will be responsible for both production and development systems, software, and related infrastructure. This position will facilitate technology design, implementation, administration, automation, and maintenance activities for the School of Education IT infrastructure and various strategies deployed to support this infrastructure. Managing these infrastructures includes maintaining and managing APIs and other data pulls into various platforms including data visualization software. This role includes project leadership and consultation across technical platforms, evaluating new technologies and services to implement or customize for use by the School of Education, and integrating within established frameworks to support technology and infrastructure for School of Education services.

The Systems Administrator plays a crucial role in developing an IT infrastructure in an environment that strives to leverage emerging technology while providing a reliable system experience for users. This role requires a methodical testing and validation process to ensure the stability and security of our IT infrastructure . EdIT aims to participate in research and development activities to test new information technologies to enhance the School of Education IT infrastructure to increase the organization’s functionality and productivity. The position will develop, test, and recommend solutions for technology infrastructure design across vendor platforms to adapt existing resources for new and innovative approaches to the organization’s needs and development.

The position works with UNC-CH School of Education staff and faculty to address their business needs. The Systems Administrator regularly shares progress with stakeholders, seeking input as they lead projects to improve, repair, and upgrade our IT infrastructure . The University is a Microsoft campus, and the School of Education strives to elevate its use of Power Platform technologies to improve institutional efficiency. This role includes consultation for users on various parts of the Microsoft 365 environment and providing resources to ensure users are utilizing the resources in UNC compliant methods. The Systems Administrator supports users and the technology throughout a project’s lifetime and resolving problems that arise.

The UNC-CH School of Education is a leader in classroom design and implementation. This position will manage, support, and monitor our Hyflex classroom and conference room to ensure reliability and uptime. These room implementations involve complex network configurations for routing and broadcast with a GVE control server and Zoom room setups. This role is instrumental in keeping these highly capable rooms functioning properly and requires this role to plan modifications as technology evolves.

This position will act as tier-two support and backup tier-one support for the School of Education and support EdIT members to ensure that even the most challenging scenarios can be resolved promptly and efficiently.

Minimum Education and Experience Requirements:

Master’s or Bachelors and 0-2 years’ experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience:

* Systems administration experience with Windows and MacOS operating systems
* Experience working with Active Directory, SCCM and JAMF
* Experience with Windows Server system administration
* Experience deploying servers in a virtualization environment (VMWare or equivalent)
* Knowledge of network standards and protocols.
* Demonstrated experience adopting and adhering to best for testing, deployments, and procedures
* Ability to work independently
* Demonstrated experience in problem solving and solution development
* Demonstrated customer support experience
* Possess verbal and written communication skills to work effectively with technical and non-technical personnel at various organizational levels
* Able to provide after-hours support when needed for scheduled maintenance or repairs
* A strong understanding of Microsoft 365 technologies, including SharePoint, Teams, OneDrive, Forms, Power Automate, Lists, and Power Apps

Preferred Qualifications, Competencies, and Experience:

* Experience managing automation technologies (e.g., Power Platform)
* University of North Carolina Chapel Hill Technology experience
* Demonstrated experience providing technology leadership
* Experience with Databases (e.g., MySQL, PostgreSQL, or Microsoft SQL Server).
* Experience with APIs and Data pulls
* Experience with a common scripting language (e.g., bash, python, PowerShell).
* Classroom technology support experience with an emphasis on Extron NAV technologies
* Ticketing system experience
* Apple School Manager experience

Campus Security Authority Responsibilities:

Not Applicable.