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Help Desk Analyst

2 months ago

Franklin, United States VORTO Full time

Description:

TEKsystems is hiring for a Help Desk Analyst to provide level 1 technical support in a corporate environment.

In this role, the Help Desk Analyst will support and troubleshoot hardware, software, and connection issues for internal users. This includes Windows 10/11, Office 365, desktops, laptops, printers, mobile devices, and corporate applications. Support will be provided via phone and chat, utilizing remote access for troubleshooting.

This person will take on average of 25 calls & chats as a single point of contact for technical issues and questions.

A variety of shifts are open including 1st, 2nd, and 3rd, including weekday and weekend shift offerings.

Other Details:

This role starts as an onsite position during training and will transition to hybrid upon completion of training, which lasts 7 weeks. 2nd and 3rd shift employees have the ability to work remote after training onsite for 7 weeks.

Requirements:

Associate degree or certifications in Information Technology and 3+ months of IT experience.

Experience using and supporting MS Office and Outlook is recommended.

Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.