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Associate Director of Graduate Student Success

3 months ago

Orange, United States InsideHigherEd Full time
Position Title:

Associate Director of Graduate Student Success

Position Type:

Temporary

Job Number:

SA31724

Full or Part Time:

Full-Time 40 Hours Weekly

Fair Labor Standard Act Classification:

Exempt

Anticipated Pay Range:

$92,000

Job Description Summary:

The Associate Director of Graduate Student Success at the Argyros College of Business and Economics (ACBE) supports students from orientation to graduation, helping the students navigate through their academic journey. The Associate Director serves as an advisor to the Assistant Dean of Student Success in the areas of student services, academic advising, programming, ranking, accreditation, and curriculum updates. The Associate Director of Graduate Student Success is responsible for any academic advising inquiries. The incumbent supports and leads the daily operations, administration, budget, and programming for the graduate student success and works very closely with the Graduate Admissions and Recruitment. The Associate Director will ensure a high quality of service, with a strong emphasis and commitment to the overall student experience throughout their academic program progress. Responsible for developing a comprehensive plan to create an efficient and effective process incorporating staff, technology, and networking. This position is responsible for student success toward graduation and reaching alumni status.

Responsibilities:

ENROLLMENT and STUDENT AFFAIRS

  • Academic advising: assist with course selection, enrollment, and registration.
  • Maintain accurate records and provide timely support by following best in class academic standards.
  • Streamline processes, which might include student academic probation counseling sessions, and other issues related to student affairs
  • Serve as liaison to student financial services and international student scholar services
  • Conduct program reviews in support of modernizing student program manuals, codes of conduct, course bulletins and other related documentation.
  • Work in partnership with graduate admissions and career advancement to ensure that students matriculate and arrive on campus with clear expectations for student success. Other duties as assigned.


PROGRAMMING
  • Collaborate with campus partners such as Academic Affairs, Career Advancement, the Writing Center, the Counseling Center, Residential Life, Office of Equity and Inclusion, IS&T services to provide programming and support services for graduate business students.
  • Evaluate existing programs and recommend and develop new programs to support graduate student life and success.
  • Effectively promote programing, including student social activities, and maintain and analyze programs for effectiveness and improvement. Actively seek opportunities to interact with graduate students to be aware of current graduate student issues and concerns.
  • Maintain a connection with Graduate Student Housing.

NEW STUDENT ORIENTATION
  • Assist with planning and implementing new graduate student orientation to welcome new students and to introduce university services and resources.
  • Assist with new student onboarding.
  • Evaluate effectiveness and recommend improvements to graduate orientation.
  • Oversee and support the securing rooms, catering, content creation, processing of payments and communicating with incoming students.

ADMISSION
  • Assist with the graduate admission process partnering with University team to manage incoming graduate applications and acceptances.
  • Handle assigned process in the confidential admission system. Respond to requests and queries from prospective applicants.
  • Participate in webinars, prospective student interviews and other recruiting and admissions events.
Required Qualifications:

  • Master’s degree or equivalent combination in education and experience.
  • Strong oral communication and interpersonal skills with the ability to interact and work with diverse
  • individuals and groups at all organizational levels, both within and outside the University.
  • Proven ability to comprehend a process and take a given task from beginning to completion.
  • Strong written communication skills with the ability to prepare concise and grammatically correct business correspondence and other documents.
  • Proven ability to prioritize and complete tasks efficiency and accurately in a busy work
  • environment with many interruptions.
  • Strong analytical skills to assess situations, obtain appropriate information and make sound
  • judgment and independent decisions appropriate for the position level.
  • Demonstrated attention to detail.
  • Demonstrated tact and diplomacy and ability to maintain confidentiality.
  • Strong organizational skills
  • Microsoft Office Suite applications knowledge, including Word, Excel, Powerpoint, and Adobe
  • Ability to interpret and apply guidelines and procedures
  • Ability to demonstrate initiative without constant supervision
  • Ability to carry out duties in a timely manner and to prioritize duties when faced with interruptions, distractions, and fluctuating workload
  • Strong commitment to customer service
  • Strong commitment to teamwork
Desired Qualifications:

  • At least 5 years of experience in higher education
Special Instructions to Applicants:

Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.