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Quality Management

3 months ago

Herndon, United States FSA Federal Full time
FSA Federal (FSA) is focused on delivering unsurpassed services in support of law enforcement and homeland security. We currently have a vacancy for a Quality Management / Business Process Specialist in our Corporate HQ.

Summary of Essential Job Functions:

  • Use data analysis, technical writing, and document control skills to support FSA's Quality Management System (QMS) and ensure both internal and external regulations and standards are adhered to.
  • In collaboration with stakeholders, write, edit and develop documented information related to our company's QMS; ensure consistent presentation of information; and coordinate appropriate review, approval, and publishing of information.
  • Identify, develop, document, maintain, distribute, analyze, and improve processes, procedures, checklists, templates, guidelines etc.
  • Identify and suggest processes/steps that might be eliminated or streamlined and help coordinate/support process updates as needed.
  • Help to define and track quality and service delivery objectives and metrics.
  • Conduct internal Quality Assurance (QA) audits of new and existing processes and service solutions. Report audit findings.
  • Participate in periodic QMS reviews. Support preparation of meeting agenda and presentation materials. Capture meeting minutes and action items.
  • Maintain FSA's QMS database and portal.
  • Interface and collaborate with senior management and peers in response to identified and potential quality issues. Support issue investigation and root cause analysis.
  • Assure that corrective and preventive actions are defined and implemented when deficiencies are identified.
  • Identify and suggest opportunities for improvement and help coordinate/support implementation as needed.
  • Monitor and report the effectiveness of corrective and preventive actions and improvements.
  • Coordinate the development, implementation, and monitoring of contract specific QA/Quality Control (QC) plans.
  • Design quality reports and distribute necessary information to stakeholders.
  • Train new hires on QMS policies, processes, procedures, and tools.
  • Support the administration of FSA's learning management system (LMS) and monitor and report the effectiveness of training.
  • Design and construct company training programs, as assigned. Make recommendations with respect to training programs.
  • Other QA and training-management related tasks, as directed.

Minimum Educational Requirements

  • High School Diploma or GED, Bachelor's degree preferred
  • 2-5 years QA experience, or experience in a role involving business process improvement or quality related activities
  • Quality certification a plus

Skills/Qualifications Required

  • Excellent written and oral communication skills
  • Strong organizational and administrative skills
  • Strong Microsoft Office 365 skills (including Outlook, Word, Excel, PowerPoint, and SharePoint)
  • Strong problem solving skills
  • Ability to job shadow, document processes and develop job instructions
  • Ability to work independently and as part of a team
  • Experience with Microsoft Forms, Power Automate, and Visio preferred
  • Experience with ISO 9001 for service preferred
  • Experience working for a Government Contractor preferred
Other Considerations:
  • Fulltime Telework potential
  • Travel required to support audits and other Quality Management activities
Benefits OverviewAt FSA Federal, we recognize the diverse needs of our employees and strive to provide an excellent package to help meet those needs. Comprehensive benefits are offered with greater choice and flexibility to support your health, work-life balance, and professional growth. A package providing employee only coverage can be built around our basic plans at $0 employee cost for: Medical, Dental, Vision, Term Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability, and Employee Assistance Program. For more information, click here.FSA is proud to be an Affirmative Action/ Equal Opportunity Employer. We recruit, employ, train, compensate, and promote qualified persons in all job titles without regard to age, ancestry, color, gender, HIV status, marital status, medical condition, national origin, physical or mental disability, race, religion, sex, sexual orientation (including gender expression and identity) veteran status, family leave status, and any protected group status as defined by applicable law. FSA is proud to maintain a drug-free workplace. Satisfactory completion of a post-offer drug screening is a condition of employment. As a supplier of services to federal government agencies, such as DEA, FBI, USCIS, USPIS, etc., we also adhere to agency standards with respect to prior drug usage.