Financial Aid Advisor

1 month ago


Towson, United States InsideHigherEd Full time
Responsibilities and Duties

Process financial aid for 25-30% of aid recipients. This includes but is not limited to:

  • Award applicants with federal, state, and institutional awards in accordance with student eligibility and institutional policy.
  • Verify financial aid applications using federal tax transcripts, verifications forms, etc.
  • Determine eligibility for Parent PLUS loans.
  • Identify, determine, and approve special circumstances warranting professional judgment modifications.
  • Review enrollment after add/drop period to determine student aid eligibility.
  • Review and process student aid adjustment requests such as part-time adjustments, additional loan requests, housing status changes, etc.
  • Review reports to ensure compliance with federal regulations such as over awards, Pell LEU issues, loan limit issues, CFLAGS, etc.
  • Process summer financial aid requests.
  • Award financial aid to study abroad students based on revised cost of attendance information; and determine eligibility for alternative loans.

Maintain current knowledge of federal/state regulations and institutional policy. Assist advising team with creating and improving office process and policies. Includes but is not limited to:

  • Attend financial aid workshops, training sessions, and conferences.
  • Assist with development and maintenance of financial aid policy and procedures manual.
  • Coordinate with other offices on campus such as Bursar, Registrar, Admissions, etc.
  • Other duties as assigned by Director or Associate Director of Financial Aid.
  • Responsible for management of several financial aid programs.  
  • Examples may include Federal Work-Study, Physician’s Assistant Program, Freshman Transition Program, Satisfactory Academic Progress, Dependency Override committee, Alternative Loans, and Study Abroad.
  • Counseling Activities: Assist financial aid call center as an on-call advisor; meet with parents and students to discuss questions, concerns, or problems with financial aid; correspond with students and parents by phone, email, and chat.

Participate in financial aid outreach such as:

  • Admissions Open Houses and recruitment events.
  • High school financial aid nights.
  • Freshman/Transfer orientations.


Qualifications and Skills
  • Bachelor's degree
  • One year of financial aid experience in a financial aid office of higher education.
  • Excellent customer service, communication, and problem solving skills.
  • Ability to work independently and adapt to a changing environment.
  • Proficient with Microsoft Office.

Preferred:

  • Two years of working in a financial aid office of higher education.
  • Experience with PeopleSoft.


Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Aug 7, 2024

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