Windchill System Administrator

DUTIES AND RESPONSIBILITIES

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Review and confirm infrastructure already in place in AWS to recommend and implement any optimizations for performance/scalability/cost savings (e.g., switch from monolithic to cluster, establishment of a load balancer and backup/recovery plan).
• Design, develop, and maintain a Windchill & ThingWorx Navigate image to be shared with Windchill developers to support their daily work.
• Responsible for installing and performing upgrades of Windchill, applying critical patch sets, and fixing security vulnerabilities on a regular basis with all infrastructure and applications supporting Windchill.
• Responsible for performing rehosts to and data refreshes on non-production environments as needed.
• Conduct comprehensive testing, including unit, integration, and system testing, ensuring application infrastructure and performance are maintained.
• Work with the larger Windchill production sustainment team to debug and resolve complex application/customization defects and issues that may require performance and infrastructure-related investigations and solutions.
• Develop and maintain technical documentation for all environment infrastructure.
• Stay up to date with the latest Windchill developments and AWS industry best practices.

REQUIRED QUALIFICATIONS

• Currently hold an active U.S. security clearance.
• Currently hold PTC certifications for Windchill.
• Currently hold relevant AWS certifications.
• Bachelor’s degree in information technology, computer science, software engineering, or another engineering discipline.
• Minimum 5 years of experience working with PTC’s Windchill PLM & ThingWorx Navigate software, specifically performing installations, patching, upgrades, and rehosts.
• Minimum 3 years of experience working with and setting up AWS cloud services to host Windchill.
• Experience managing Ansible playbooks.
• Experience with Windchill, ThingWorx Navigate, and AWS licensure.
• Experience maintaining and optimizing performance of Windchill version 12 and ThingWorx version 9.
• Experience diagnosing networking-related issues.
• Experience managing Active Directory and AppStream.
• Experience reviewing and applying security STIGs on Windows and Linux.
• Experience collaborating with the PTC Technical Support & R&D organizations.
• Experience collaborating with AWS Technical Support.
• Experience setting up and working with virtualized environments hosting Windchill.
• Experience with installation and maintenance of an Oracle database.
• Proficiency in Red Hat Enterprise Linux Version 8 and Windows Server administration, as well as scripting for Windchill implementations.
• Knowledge of Windchill System & Business Administration, including security configurations.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Strong documentation skills.
• Ability to work independently and as part of a team.

DESIRED QUALIFICATIONS

• Experience with database management systems (e.g., Oracle and SQL Server) and SQL scripting.
• Experience with and certifications in Agile software development methodologies.
• Experience with Fortify or other SAST security scanning tools.
• Familiarity with CI/CD pipelines and code management leveraging GIT (e.g., repo, branches, merging, conflict resolution, build hardening, ant scripting, and deployment vehicles like BIFF, SCF, etc.).
• In-depth understanding of the aerospace and defense industry.
• Knowledge of software development policies and requirements.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.