Current jobs related to IT Customer Support Analyst - Springfield - CoxHealth

  • Workday Support Analyst

    1 month ago

    Springfield, United States IT Motives Full time

    Our Fast-growing services partner is seeking an IT Systems Analyst with Supply Chain & Healthcare Industry experience . You will be working alongside a team of passionate individuals. We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thanks! Type: Contract to Hire (CTH) 6 monthsLocation:...

  • IT Systems Analyst/Business Analyst

    1 month ago

    Springfield, United States IT Motives Full time

    Our Fast-growing services partner is seeking an IT Systems Analyst with Supply Chain & Healthcare Industry experience . You will be working alongside a team of passionate individuals. We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thanks! Type: Contract to Hire (CTH) 6 monthsLocation:...

  • IT Systems Analyst

    2 weeks ago

    Springfield, United States IT Motives Full time

    Our Fast-growing services partner is seeking an IT Systems Analyst with Finance & ideally Healthcare Industry experience . You will be working alongside a team of passionate individuals. We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thanks! Type: Contract to Hire (CTH) 6 monthsLocation:...

  • IT Systems Analyst

    1 week ago

    Springfield, United States IT Motives Full time

    Our Fast-growing services partner is seeking an IT Systems Analyst with Finance & ideally Healthcare Industry experience . You will be working alongside a team of passionate individuals. We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thanks! Type: Contract to Hire (CTH) 6 monthsLocation:...

  • IT Systems Analyst

    2 days ago

    Springfield, United States IT Motives LLC Full time

    Our Fast-growing services partner is seeking an IT Systems Analyst with Finance & ideally Healthcare Industry experience . You will be working alongside a team of passionate individuals. We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thanks! Type: Contract to Hire (CTH) 6 monthsLocation:...

  • Support Analyst

    2 weeks ago

    Springfield, United States Beacon Hill Full time

    Position Title: Support AnalystRequired Skills:Prior support experience OR technical degree OR IT certificationsExcellent customer-service skills and follow up abilityAbility to think quickly and escalate issuesAbility to translate technical information into non-technical termsExcellent communication both written & verbalDesired Skills: Exposure to point of...

  • Support Analyst

    4 days ago

    Springfield, United States Beacon Hill Full time

    Position Title: Support AnalystRequired Skills:Prior support experience OR technical degree OR IT certificationsExcellent customer-service skills and follow up abilityAbility to think quickly and escalate issuesAbility to translate technical information into non-technical termsExcellent communication both written & verbalDesired Skills: Exposure to point of...

  • Business Analyst

    3 months ago

    Springfield, United States Alert IT Solutions Full time

    Job DescriptionJob DescriptionJob Description:The Business Analyst will be responsible for analyzing business requirements, processes, and systems to identify opportunities for improvement and facilitate the successful implementation of integration solutions using MuleSoft's Anypoint Platform for the Client. The Analyst will collaborate with stakeholders...

  • Lead Business Systems Analyst

    1 week ago

    Springfield, Illinois, United States pro it Full time

    Business Systems Analyst - Modernization InitiativeThe Modernization Initiative aims to transition legacy systems to contemporary Microsoft Server environments. Key Responsibilities:Oversee business analysis activitiesFacilitate requirements-gathering workshopsCraft and validate test scenariosThe preferred candidate will possess a minimum of 8 years of...

  • Senior Cybersecurity Analyst

    1 week ago

    Springfield, Illinois, United States ALTA IT Services Full time

    Job OverviewPosition: Senior Cybersecurity AnalystClearance Level: TOP SECRET/SCILocation: RemoteKey Responsibilities:As a Senior Cybersecurity Analyst, you will be instrumental in safeguarding our digital infrastructure. Your primary responsibilities will include:Delivering comprehensive cyber threat intelligence services by collecting, analyzing, and...

  • Senior Business Solutions Analyst

    4 days ago

    Springfield, Illinois, United States pro it Full time

    Business Analyst - DCFS Server Modernization ProjectThe DCFS Server Modernization Project aims to migrate outdated applications to modern Microsoft Servers. Key responsibilities include leading business analysis efforts, conducting requirements-gathering sessions, and developing test cases.Key Requirements:At least 8 years of experience in a similar...

  • Senior Business Analyst

    3 months ago

    Springfield, United States pro it Full time

    Job DescriptionJob DescriptionThe DCFS Server Modernization Project aims to migrate legacy applications from outdated hardware and software (Microsoft Server 2008 and later, IIS, SQL Server, ASP, ASP.Net, etc.) to modern Microsoft Servers. This project involves reviewing up to 150 applications to determine the necessary changes for modernization, which may...

  • Technical Support Analyst

    1 week ago

    Springfield, Illinois, United States NavitsPartners Full time

    Technical Support AnalystKey Responsibilities:Address support inquiries from clients through various communication channels with a courteous demeanor.Thoroughly document user interactions and issue specifics.Organize and prioritize support requests, escalating more intricate problems as necessary.Maintain a detailed record of all actions taken and solutions...

  • Administrative Support Specialist

    1 week ago

    Springfield, Illinois, United States IT Concepts Full time

    Job OverviewAt IT Concepts, we are committed to fostering a culture of collaboration, innovation, and integrity. Since our inception, we have prioritized customer satisfaction and teamwork, striving to make a meaningful impact in our communities. As we expand our support for government clients, we invite skilled and motivated individuals to join our...

  • OSINT Analyst

    4 months ago

    Springfield, United States BAE Systems, plc Full time

    BAE Systems is seeking a skilled geospatial open source analyst to perform in-depth research and analysis in support of a government customer. At customer direction, the analyst will answer requests for information in a timely manner through provisio Analyst, Technology, Research, Experience, Support

  • Financial Analyst

    3 weeks ago

    Springfield, United States Center for Human Development (Massachusetts) Full time

    Fiscal Analyst – Financial Planning and Analysis Dept The work of the analyst is to help assure financial success for the programs they are assigned as part of an overall effort to ensure the financial success of CHD. The analyst is a partner to the program leadership, helping to guide the program through various fiscal events including: budgeting,...

  • SharePoint Administrator

    3 weeks ago

    Springfield, United States MetaTech Consulting, Inc. Full time

    Job Description Shelly Basile LLC has a great and brand-new opportunity for a SharePoint Administrator & IT Support Analyst - Top Secret clearance to work onsite for our Springfield, VA location. This position requires an active Top Secret/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph. The Information Technology...

  • Financial Analyst

    2 months ago

    Springfield, United States Center for Human Development (Massachusetts) Full time

    Fiscal Analyst – Financial Planning and Analysis Dept The work of the analyst is to help assure financial success for the programs they are assigned as part of an overall effort to ensure the financial success of CHD. The analyst is a partner to the program leadership, helping to guide the program through various fiscal events including: budgeting,...

  • Imagery Analyst

    1 month ago

    Springfield, Illinois, United States Chimera Enterprises International Full time

    Imagery Analyst (Active TS/SCI and Polygraph Required)Chimera supports our customers with advanced intelligence analysis to aid analysts, the warfighters and decision makers. You will be supporting an analysis team in Springfield, Virginia. This position is full time on-site and a Top Secret Clearance with SCI access is required.As an imagery analyst you...

  • Administrative Officer/Management Support Specialist

    1 week ago

    Springfield, Virginia, United States IT Concepts Full time

    About IT ConceptsFounded in 2003, IT Concepts is driven by core values that emphasize customer-centricity, teamwork, innovation, and integrity. Our culture fosters collaboration and encourages continuous learning and improvement, allowing us to deliver effective solutions that make a positive impact in our communities. As we expand our support for government...

IT Customer Support Analyst

1 month ago

Springfield, United States CoxHealth Full time

Summary

  • Best in Class Work Environment
    • 5x Modern Healthcare Best Places to work
    • America’s Greatest Workplaces 2023 – Newsweek
    • Best Employers for New Grads 2023- Forbes
    • Greatest Workplace for Women 2023 - Newsweek
  • Benefits
    • Robust, fully customizable benefits package including Medical/Vision/Dental and more
      • No cost eCare visits
      • Employer-provided mental health services for employees and eligible family members
    • Retirement with employer match up 
    • Tuition discounts and reimbursement available for continuing your education
    • Free and convenient parking
    • CoxHealth Fitness Center and Child Care discounts
    • Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
  • Job Summary
    • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
  • Job Requirements
    • Education
        • Preferred: Associate's degree in Computer Science, Information Technology,
    • Experience
        • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
    • Skills
        • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
        • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
        • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
        • Ability to effectively document support request and solutions for future reference.
    • Licensure/Certification/Registration
      • N/A