Business Service Center Agent

4 days ago

Knoxville, United States First Horizon National Corporation Full time

Location: On site at location listed in job posting.

Start Date: Monday, February 3, 2025.

Business Service Center Agent

Explore the role: click the link or copy the site into your address bar Business Service Center Agent

Join us as a Business Service Center Agent, pivotal in delivering exceptional customer support and advocating for bank products. Address client inquiries, resolve discrepancies, and ensure utmost satisfaction. Collaborate internally, maintain compliance, and uncover opportunities to enrich client relationships.

The Business Service Center Agent will answer client inquiries on bank products, services, accounts, and policies; promotes cross-selling, researches and corrects account discrepancies. Respond to a high volume of telephone inquiries. Handle calls from external clients and internal business partners of the most complex nature, answers staff questions and takes escalated calls. Responsibilities include completing basic client requests and routing requests as appropriate.

Responsibilities:

  • Handle client inquiries, resolve discrepancies, and advocate bank products.
  • Manage high-volume inquiries from clients and internal partners efficiently.
  • Resolve complex calls, ensure compliance, and collaborate seamlessly across teams.
  • Independently troubleshoot, maintain policy compliance, and coach internal partners for success.

Requirements:

  • High school diploma or equivalent; minimum two years' call center experience.
  • Proficiency in business products, ACH, and business credit cards.
  • Strong organizational skills and Microsoft Office proficiency.
  • Excellent verbal and written communication; thrive in a team-oriented environment.

Why Join Us?

Join a dynamic team committed to exceptional customer service and fostering a positive work culture. Grow professionally and contribute to exceeding customer expectations while collaborating within an engaging and supportive environment. Apply now to be part of our team

Shifts:

  • Shifts starting from 8 am-10:30 am Monday – Friday. Shift will be assigned during training.

Training Schedule

    • Monday - Friday 8:30 am-5:00 pm.

About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Behavior
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Skills
Verbal Communication Advanced
Critical Thinking Advanced
Client Support Advanced
Teamwork Advanced
Customer Service Advanced

PDN-9dc652d9-5d24-4153-9edf-b44808c20f7a

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