Collection Agent

2 weeks ago

Whiteville, United States CornerStone Staffing Full time

CornerStone Staffing is looking for Collections Agents who thrive in a team-oriented, fast-paced environment. If this sounds like you, we have the perfect opportunity waiting

Job Title: Call Center Representative

Location: Whiteville, NC

Pay: $15.00/hour

Job Summary:
We are seeking individuals to manage and collect delinquent accounts efficiently, professionally, and in alignment with standardized collection processes. You will notify supervisors of any accounts requiring repossession, foreclosure, or charge-off.

Job Responsibilities:

  • Promptly and professionally collect on delinquent accounts using established procedures

  • Meet performance goals, including call volume, client contact rates, and payment commitments achieved

  • Negotiate and arrange payment plans based on clients' financial situations

  • Accurately document all collection activities in the system

  • Maintain open communication with the collections supervisor and ensure timely follow-up on accounts

Qualifications:

  • 3 years of Customer Service experience REQUIRED

  • Call Center experience highly preferred

  • Bilingual candidates highly preferred

  • Strong communication, decision-making, and time management skills

  • Proficiency in Microsoft applications and the ability to work collaboratively in a team setting

Onboarding Requirements:

  • High School Diploma or equivalent (GED)

  • Successful completion of Criminal Background & Drug Screening

  • Two verifiable employment references

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