Call Center Representative
3 weeks ago
CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you
Job Title: Call Center Representative
Location: Whiteville, NC
Pay: $15/hourly
Job Summary:
Will be responsible for collecting on delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.
Job Duties:
- Collect delinquent accounts promptly and professionally, following standardized procedures
- Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
- Negotiate payment arrangements with clients, assessing their ability and willingness to pay
- Document all collection efforts accurately and professionally in the collection system
- Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures
Ideal Candidate:
- 3 years of Customer Service experience - REQUIRED
- Call Center experience - highly preferred
- Bilingual - highly preferred
- Good communication, decision-making, and time management skills are essential
- Proficiency in Microsoft applications and ability to work in a team environment
On-boarding Requirements:
- High School Diploma or equivalent (GED)
- Criminal Background & Drug Screening
- 2 verifiable employment references
148621
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