Call Center Representative

3 weeks ago


Whiteville, United States CornerStone Staffing Full time

CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you

Job Title: Call Center Representative

Location: Whiteville, NC

Pay: $15/hourly

Job Summary:

Will be responsible for collecting on delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.

Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.

Job Duties:

  • Collect delinquent accounts promptly and professionally, following standardized procedures
  • Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
  • Negotiate payment arrangements with clients, assessing their ability and willingness to pay
  • Document all collection efforts accurately and professionally in the collection system
  • Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures

Ideal Candidate:

  • 3 years of Customer Service experience - REQUIRED
  • Call Center experience - highly preferred
  • Bilingual - highly preferred
  • Good communication, decision-making, and time management skills are essential
  • Proficiency in Microsoft applications and ability to work in a team environment

On-boarding Requirements:

  • High School Diploma or equivalent (GED)
  • Criminal Background & Drug Screening
  • 2 verifiable employment references




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