Account Representative

1 month ago

University Park, United States Vaco Full time

Role Overview: Manage overdue tenant accounts, ensuring timely collection of payments and resolution of financial discrepancies. Serve as a liaison between tenants and the company, providing clear communication and documentation.

Key Responsibilities:

  1. Account Monitoring and Collection
    • Regularly review rent and accounts receivable reports to identify payment lapses
    • Contact tenants with overdue balances to arrange payments or negotiate repayment plans
    • Document all tenant interactions in company systems (Outlook, AS400)
    • Track agreed-upon payments and update collection information
  2. Financial Reconciliation and Inquiry Management
    • Address tenant questions regarding calculations or lease discrepancies
    • Investigate and resolve issues related to common area maintenance, utilities, and real estate taxes
    • Provide historical payment data and revise invoices as needed
    • Process credits for incorrectly billed items or late charges, subject to management approval
  3. Internal Communication and Coordination
    • Liaise with billing and lease administration departments to ensure accurate future billings
    • Collaborate with leasing agents and legal counsel on past-due accounts and potential legal actions
    • Participate in weekly default meetings to discuss account statuses
  4. Default and Legal Proceedings
    • Initiate account default processes when necessary
    • Coordinate with external counsel to issue default and demand letters
    • Monitor waiting periods and keep relevant parties informed of account statuses
    • In bankruptcy cases, prepare proof of claim reports and cost breakdowns

Qualifications:

  • Minimum 2 years' experience in account collections or related accounting/customer service field
  • Associate's degree preferred
  • Strong organizational and communication skills (written and verbal)
  • High attention to detail and professionalism
  • Proficiency in MS Word/Excel; familiarity with specialized software (e.g., AS400) a plus

Key Relationships:

  • Tenants
  • Internal teams: Leasing agents, attorneys, management, collections staff, property management
  • External parties: Collection agencies, attorneys

This role requires a detail-oriented individual with strong financial acumen and excellent interpersonal skills to manage tenant accounts effectively while maintaining positive relationships with all stakeholders.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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