IT Support Technician

1 month ago

Lawrence, United States InsideHigherEd Full time
Position OverviewThe Hutchinson Campus consists of 173 acres with fifteen buildings, including two multi-story residential student dormitories.

The Hutchinson Campus is home to the Kansas Law Enforcement Training Center (KLETC). A unit of The University of Kansas (KU), KLETC serves as the central agency for all law enforcement training in the State of Kansas. KLETC manages a $12 million annual budget, 62 authorized FTE staff (augmented by more than 400 contract/adjunct staff annually), and trains nearly 10,000 students annually in residential, online, and outreach programs. KLETC serves 437 recognized law enforcement and police agencies in Kansas, providing basic training and continuing education programs throughout each fiscal year.

The IT Support Technician plays a crucial role in maintaining the smooth operation of our educational environment. They are responsible for providing technical support to a wide range of users and equipment, including staff, students, workstations, classroom technology, and other technology across the KLETC campus. This involves diagnosing and resolving issues with desktops, laptops, projectors, printers, software applications, network connectivity, and a variety of classroom audio / visual equipment. They will also provide in-person and remote assistance, train users on new technologies, and ensure all systems are running smoothly.

In addition to a competitive salary, KU offers excellent benefits to employees such as paid vacation, sick leave, ten paid holidays, plus one discretionary day, a retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and State of Kansas discounts offered by various vendors. KU also offers employees education and professional development opportunities.Job Description40%
Act as the first line of technical support, fielding inquiries from staff and students via phone, email, chat, in-person meetings, or utilizing the onsite ticketing system. Leverage strong troubleshooting skills to diagnose the root cause of hardware and software issues. This could include troubleshooting and configuration of backup, networking, server, and wireless environments.

40%
Serves as the primary point of contact for all workstations and classroom technology on the KLETC Campus. This encompasses the entire lifecycle of these systems, including their initial setup, configuration to meet specific needs, and ongoing troubleshooting of any technical malfunctions or user issues. Leverages Group Policy, MECM, SCCM, and Microsoft Defender to ensure consistent system configurations, streamline software deployment across the campus, and enforce security best practices.


15%
Ensures accurate and up-to-date records of all hardware and software assets within the department, along with required IT documentation. Procuring new equipment when needed, ensuring it aligns with departmental requirements and adheres to KU IT purchasing policies. Manages existing hardware by applying software updates, security patches, and essential configurations, all while working collaboratively with KU IT to guarantee compliance with university-wide IT policies and procedures.


5%
Other duties as assigned.

Position Requirements
  1. Ability to physically stand, bend, squat, lift equipment, and work on a ladder with or without accommodations.
  2. Valid Kansas driver’s license or ability to obtain one within 90 days.
Required Qualifications
  1. High school diploma/GED and two years of relevant experience, which could include supporting computer hardware and software with experience supporting Windows, Macintosh, and/or Linux Operating Systems.
Preferred Qualifications
  1. Associate’s degree, technical college certificate, or higher degree in technology-related field.
  2. Previous experience as a help desk technician, computer technician, or IT support.
  3. Experience working with network and server management support.
  4. Experience troubleshooting and resolving multiple issues in an enterprise environment.
Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:
  1. Cover letter addressing how the required and preferred qualifications are met;
  2. Resume;
  3. Contact information for three professional references.
Application review begins Monday, Aug. 5, 2024, and will continue until a qualified pool of candidates is obtained.

#LI-HR1Contact Information to ApplicantsBarbara Harrison
bdharrison@kletc.orgAdvertised Salary Range$50,000 per yearWork ScheduleM-F/8 a.m. to 5 p.m.Application Review BeginsMonday August 5, 2024Anticipated Start DateMonday September 16, 2024Apply to Job

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