Desktop Support Engineer

23 hours ago

New York, United States SS&C Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know The Team:

As a Desktop Engineer, you'll be on the front lines of innovation, shaping a new client-facing technology support team in the finance industry. Collaborating with the world's largest hedge fund and private equity administrator and the largest mutual fund transfer agency. In this role you will provide on-site technical support, ensuring seamless operations and swift problem resolution. Join us in revolutionizing financial technology

Why You Will Love It Here

  • Global Impact: You'll be at the epicenter of global finance, influencing technology decisions and supporting companies that influence markets and shape economic landscapes.

  • Networking Opportunities: Rub shoulders with industry leaders, attend conferences, and build a powerful professional network.

  • Your Future: 401k Matching Program, Professional Development Reimbursement

  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

  • Training: Hands-On, Team-Customized, including SS&C University

  • Extra Perks: Discounts on fitness clubs, travel, and more

What you will get to do:

  • Oversee physical and virtual phones via RingCentral.

  • Support Multifactor Authentication with Duo for enhanced security.

  • Manage password protocols using SecretServer.

  • Handle physical office passes with Brivo.

  • Deploy software and troubleshoot remotely using Endpoint Central by ManageEngine.

  • Manage Zoom for desktop and Zoom Rooms.

  • Proficiently administer VMware Horizon and VMware vSphere.

  • Manage users and computers within Active Directory and Entra ID.

  • Efficiently handle Office 365 on both desktop and console.

  • Utilize Microsoft Intune for streamlined device management.

  • Administer Barracuda email and web filtering console.

  • Command the Trend Micro console for antivirus protection.

  • Oversee Adobe Creative Suite operations.

  • Ensure smooth printer functionality.

  • Deploy and manage hardware resources effectively.

  • Escalate critical issues as necessary, ensuring timely attention.

What you will bring:

  • A Bachelor's degree, or a high school degree and 2 years of related experience.

  • Proven expertise in IT on-site support.

  • Possess a good understanding and practical knowledge of critical end-user computing systems:

  • Desktop and notebook computers.

  • Desktop operating systems and applications.

  • Smartphones, tablets, wearables, and other mobile devices.

  • Mobile, web, and cloud applications.

  • Virtual desktops and applications.

  • Understand the unique challenges faced by front office financial services.

  • Recommend process improvements to enhance client satisfaction.

  • Work directly with clients and vendors.

  • Communicate effectively and empathetically.

  • Prioritize client needs while maintaining security and compliance.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

PDN-9db23301-f1fa-41e6-b596-ada230941eab

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