System Administrator

3 weeks ago

Worcester, United States InsideHigherEd Full time
Overview

GENERAL SUMMARY OF POSITION: 

The Enterprise Client Solution Engineer is a critical role in UMass Chan Medical School’s efforts to build a world class Information Technology support organization. The chief responsibility is to administer the enterprise computer management system(s) as part of the standardization of operating systems and software utilized by the various departments in the school —Mac, PC, Linux. This position is an escalation point for the most challenging computer support issues addressed by the IT Productivity Services team. Experience in the higher-ed, healthcare, finance, insurance, medical research, government industries is extremely beneficial to the success of the person in this role.

 

This role is critical to UMass Chan Medical School’s efforts to build a world class IT support organization. We are seeking an innovative, detailed thinker who thrives in an environment where their ideas and actions have an immediate and positive impact. You will be joining our talented IT Productivity Services Team, helping to align efficient and client-driven solutions with innovative technology tools. As a member of our Information Technology Department, you will join a dynamic team of resolute individuals committed to delivering forward thinking solutions with a focus on continuous improvement. At UMass Chan IT, we recognize and reward independent thought and modern ideas. We have fostered an environment where team dynamic is embraced, and collaboration and FUN are core components of our culture. The Enterprise Client Solution Engineer position is a fantastic opportunity for the right individual excited about making a real difference within a medical school that makes differences in many lives.

Responsibilities

MAJOR RESPONSIBILITIES:

  • Build partnerships with key stakeholders to ensure design and use of programs and applications are compliant with current standards and requirements
  • Play a key role in the evaluation of new systems, policies, standards, and procedures related to the School & IT partnership
  • Manage Client Management Tools (Intune, macOS, Microsoft Windows, Microsoft 365, etc.)
  • Build, document, and update Mac and PC images using a zero and/or lite-touch configuration that is hardware agnostic/supported on standard and non-standard systems when required.
  • Build and update software deployment packages related to security and operational requests from customers and IT.
  • Streamline the process of migrating systems to the latest OS X and upgrading from Windows 10 to Windows 11.
  • Maintain compliance with established patching and updating requirements (OS & third-party software patching)
  • Document procedures for supporting end-user systems modeled for the enterprise management approach
  • Function as escalation point for enterprise-wide client issues.
  • Function as escalation point/subject matter expert for Productivity Services staff facing challenging support requests.
  • Provide detailed reporting to management regarding current and ongoing initiatives, showing compliance with key performance indicators.
  • Works closely with the Information Technology Security and Enterprise Information Technology Delivery teams to establish and maintain compliance with system and software standards.
  • Provide education to the User/Customer community around the proper use of our supported systems
  • Demonstrated ability to communicate non-technical and technical matters effectively, both verbal and written
  • Facilitate collaboration among healthcare providers, faculty, and other customers to optimize technology use
  • Maintain data security and confidentiality in accordance with applicable federal, state, and local guidelines
  • Maintain professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of latest trends in enterprise end user computing.
  • Availability to work nights and weekends as occasionally required to monitor, or remediate issues with, after-hours deployments.
  • Perform other duties as required.
Qualifications

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree in Information Technology or equivalent experience
  • 4 years of experience working in Information Technology in a support role (Desktop Support or System Administration) or equivalent experience setting up, supporting, and maintaining information technology systems for an enterprise organization. This includes experience in process automation, systems management, customized script writing (PowerShell, VB, VBScript, Batch, etc.), training technical and non-technical staff and customers on the use of information technology equipment, documenting standard, consistent support procedures and training technical staff on them, effectively interfacing with all levels of management, building and testing of enterprise software deployment packages using open source tools, PC and Mac image building experience to include OS upgrades, Apple / Microsoft Certifications, Intune and Apple administration and Microsoft 365 (formerly known as Office) proficiency.
  • Superior verbal, interpersonal and written communication
  • Outgoing, friendly, and positive approach to customer service
  • Ability to occasionally travel to customer sites in Central and Eastern Massachusetts

PREFERRED QUALIFICATIONS:

  • While multi-platform dexterity is a requirement, the ideal candidate for this posting will be Apple Certified with advanced experience in a macOS/iPadOS/iOS administrator role.
  • Experience in one or more of these industries: Healthcare, Higher Ed, Finance, Insurance, Corporate, Research, Biotech
  • Intune Endpoint Management administration
  • Apple device management
  • Software packaging using commercially available tools
  • Azure Active Directory and Active Directory Federation Service administration relative to user/workstation management
  • Print Server Administration
Additional Information

#LI-KA1

  • Systems Administrator- IT

    1 week ago

    Worcester, United States Ascentria Care Alliance Full time

    Ascentria Care Alliance employees and volunteers take pride in the impact they have on the people they serve. It's more than just a job, it's an opportunity our employees have to care for and share in the lives of people who greatly need and apprecia Systems Administrator, IT, Systems, Microsoft, System Administrator, Administrator, Technology, Healthcare

  • Systems Administrator- IT

    2 days ago

    Worcester, United States Ascentria Care Alliance Full time

    Ascentria Care Alliance employees and volunteers take pride in the impact they have on the people they serve. It’s more than just a job, it’s an opportunity our employees have to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria Care Alliance focuses on every child, elder, person with a differing ability,...

  • Case Administrator

    4 days ago

    Worcester, United States Massachusetts Bankruptcy Court Full time

    Main content Job Details for Case Administrator Court Name/Organization: Massachusetts Bankruptcy Court Overview of the Position: This position is located in the Worcester Clerk’s Office of the U.S. Bankruptcy Court for the District of Massachusetts. The Case Administrator electronically manages the progression of bankruptcy cases in a CM/ECF...

  • Administrative Assistant

    3 weeks ago

    Worcester, United States Clark University Full time

    Administrative Assistant Job Description:The Department of Mathematics is searching for an Administrative Assistant. This is a full-time, 11 months/year, 40 hours/week, non-exempt position. The Administrative Assistant oversees day-to-day function of the department and reports to the Chair of the department of Mathematics. This individual is the first point...

  • Administrative Assistant

    3 weeks ago

    Worcester, Massachusetts, United States Clark University Full time

    Administrative AssistantJob Description:The Department of Mathematics is searching for an Administrative Assistant. This is a full-time, 11 months/year, 40 hours/week, non-exempt position. The Administrative Assistant oversees day-to-day function of the department and reports to the Chair of the department of Mathematics. This individual is the first point...

  • Suites Administrator

    2 weeks ago

    Worcester, Massachusetts, United States teamworkonline Full time

    OverviewThe Premium Administrator will provide administrative support to the Premium Manager and the Operations Team in the performance of supporting the premium department at the venue. Administrative duties may include, but are not limited to, communication with guests for game day suite orders, order entry, scheduling, file maintenance and timekeeping....

  • Front Desk Administrator

    6 days ago

    Worcester, United States MCPHS University Full time

    The New England School of Acupuncture (NESA) seeks a Front Desk Administrator to oversee and coordinate routine administrative support for the NESA Treatment Center and is responsible for a variety of activities that may include any of the following: Patient Experience (80%) * Make patient appointments * Manage patient recall system * Reconcile patient...

  • Administrative Assistant I

    2 weeks ago

    Worcester, United States Seven Hills Foundation Full time

    Overview $18/hr The Behavioral Health (BH) Administrative Assistant is responsible for providing administrative and office support to a program/s within the Behavioral Health Division of YOU, Inc. General duties include reception and customer service; secretarial tasks such as typing, filing and scheduling; data entry; administrative financial...

  • Administrative Support Worker

    1 day ago

    Worcester, Massachusetts, United States Aramark Full time

    Job DescriptionThe Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker will be required to work well with customers, visitors, and employees in a professional and cheerful manner. Essential functions and...

  • Sponsored Programs Administrator

    1 day ago

    Worcester, United States InsideHigherEd Full time

    OverviewPOSITION SUMMARY:  Under the general direction of the Associate Director or designee, the Sponsored Programs Administrator provides program support to principal investigators, administrators and staff regarding the timely completion of required documents for institutional approval of sponsored programs applications. The Sponsored Programs...

  • Sponsored Programs Administrator

    16 hours ago

    Worcester, United States InsideHigherEd Full time

    OverviewPOSITION SUMMARY:  Under the general direction of the Associate Director or designee, the Sponsored Programs Administrator provides program support to principal investigators, administrators and staff regarding the timely completion of required documents for institutional approval of sponsored programs applications. The Sponsored Programs...

  • Sponsored Programs Administrator

    13 hours ago

    Worcester, United States University of Massachusetts Medical School Full time

    Overview POSITION SUMMARY: Under the general direction of the Associate Director or designee, the Sponsored Programs Administrator - Team Lead provides program support to principal investigators, administrators and staff regarding the timely completion of required documents for institutional approval of sponsored programs applications. The Sponsored...

  • Legal Administrative Assistant

    5 days ago

    Worcester, United States Gillard Associates Full time

    Job DescriptionJob DescriptionWe are seeking highly organized and detail-oriented individual to join our team. In this role, you will provide crucial administrative support to our attorneys and other professionals, ensuring smooth and efficient operations within our firm. This individual will handle a variety of tasks, ranging from administrative to client...

  • Lead Administrator

    1 day ago

    Worcester, United States Hanover Insurance Group, Inc. Full time

    For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Internal Audit Department is currently seeking an Internal Audit Specialist to join our growing team in our Worcester, MA...

  • Sponsored Programs Administrator

    1 day ago

    Worcester, United States InsideHigherEd Full time

    OverviewPOSITION SUMMARY:Under the general direction of the Associate Director or designee, the Sponsored Programs Administrator - Team Lead provides program support to principal investigators, administrators and staff regarding the timely completion of required documents for institutional approval of sponsored programs applications. The Sponsored Programs...

  • Director of Finance And Administration

    1 week ago

    Worcester, United States Insurance Marketing Agencies Full time

    Job Title: DIRECTOR FINANCE & ADMINISTRATION Company: Insurance Marketing Agencies, Inc. About Us: Insurance Marketing Agencies is a well-established and reputable independent insurance agency dedicated to providing Property & Casualty Insurance along with Life & Group Insurance to both individuals and businesses. We are looking for a skilled financial...

  • Academic Administrator

    1 month ago

    Worcester, United States InsideHigherEd Full time

    OverviewPOSITION SUMMARY: Under the general direction of the Department Chair or designee, the Academic Administrator II is responsible for planning and managing the administrative and business affairs of a department whose functions include education, research, clinical care, and service. This is an open-rank posting (there are 4 levels of Academic...

  • Bilingual Administrative Assistant

    1 month ago

    Worcester, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionBilingual Administrative AssistantLocation: Worcester, MAOpportunity to work with a great company!Multiple rolls! Hiring ASAP!Hours:Full time hoursMonday - Friday 8am-4:30 pmJob Requirements: Must be bilingual in SpanishStrong customer service skillsExperience with scheduling appointmentsExperience with handling a large volume...

  • Vice President

    1 week ago

    Worcester, United States The Juris Agency Full time

    Job Description The Vice President of Finance & Administration reports to the President and CEO and is responsible for overseeing all Financial Operations, Strategic Planning and Administrative duties as well as providing Financial Leadership to the Executive Team. Benefits Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life...

  • Academic Administrator II-Hybrid

    2 weeks ago

    Worcester, United States InsideHigherEd Full time

    OverviewGENERAL SUMMARY OF POSITION: Under the general direction of the Department Chair or designee, the Academic Administrator II is responsible for planning and managing the administrative and business affairs of a department whose functions include: education, research, clinical care, and service. ResponsibilitiesMAJOR RESPONSIBILITIES:   Collaborate...