Front Desk Administrator

4 weeks ago


Worcester, United States MCPHS University Full time

The New England School of Acupuncture (NESA) seeks a Front Desk Administrator to oversee and coordinate routine administrative support for the NESA Treatment Center and is responsible for a variety of activities that may include any of the following:

Patient Experience (80%)

* Make patient appointments
* Manage patient recall system
* Reconcile patient accounts and collect payments
* Interact with patients and respond to inquiries
* Interact with clinical faculty and interns and respond to inquiries
* Maintain a clean, orderly and inviting appearance of the sales and stock areas
* In coordination with the Clinic Operations Administrator and Director of Clinical Education hire, train, and supervise student workers in the Treatment Center
* As required, support NESA's Academic Assistant with coordination of catering and other provisions for events and ceremonies
* Contributes to sustaining and enhancing an inclusive working and learning environment

Record Keeping & Reporting (20%)

* Provide timely utilization reports as requested
* Maintain Treatment Center files and records; scan, and photocopy documents.



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