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Call Center Specialist

2 months ago

Cary, United States CornerStone Staffing Full time

Do you have experience handling inbound and outbound calls in a healthcare or pharmacy setting?

Have you previously worked in a role that required collaboration with clinical teams?


Don't miss out on this opportunity APPLY TODAY


Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.

Don't miss out on this opportunity APPLY TODAY


Job ID: 146962

L ocation : Cary, North Carolina **100% On-Site**

Pay :  $20.40/HR

Schedule: Monday Friday | 11:30am-8pm EST

**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **


Essential Duties and Responsibilities

  • Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
  • Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
  • Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
  • Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
  • Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
  • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety
  • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)


Qualifications/Requirements

  • High School Diploma or GED with minimum of Associate degree preferred
  • 2 years experience in high volume Call Center and familiar with medical terminology; Pharmacy experience, a plus
  • Strong professional and empathetic verbal and written communication skills
  • Experience working with management information systems to effectively address customer needs
  • Proficiency in Microsoft applications
  • Professional telephone manner
  • Strong attention to detail
  • Medical office experience / knowledge of medical terminology preferred
  • Must be willing to take a typing and customer service test