Customer Service Representative
1 week ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to inbound and outbound calls to schedule medication delivery and payment
- Provide customer service through manipulation of management information system to answer questions regarding refill needs
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
Requirements
- 1 year Call Center/Customer Service experience; familiar with medical terminology
- Strong professional and empathetic verbal and written communication skills
- Microsoft applications, strong typing, proficient computer navigation
What We Offer
- Competitive benefit packages, including medical, dental, and vision insurance
- HSA, FSA, and DCFSA account options
- 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
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