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Academic Success Coach

1 month ago

Oklahoma City, United States InsideHigherEd Full time
Position Details Req ID: req18075 Position Title: Academic Success Coach Position Type: Staff Full-Time Position Number: FS9946 OSU Campus: Oklahoma City Department: Student Success & Opportunity Cente Location Address: 900 N Portland, Oklahoma City 73107 USA Hiring Supervisor: Abbey Hardin Hiring Range:
(Contingent upon available funding): 17.92 - 18.65, Hourly Work Schedule: Monday – Friday, occasionally includes some evenings and weekends. Faculty Appt Period: Job Summary:

Job Summary:

The Academic Success Coach works with faculty and staff to facilitate and support the curricular and co-curricular development and retention of OSU-Oklahoma City students. The Academic Success Coach provides academic support services via individual and small group meetings, workshops, and classroom presentations with the goal of helping students develop and implement strategies to succeed academically.

Essential Job Functions:

1.Provide high quality academic support services to students, including education regarding time management and organizational skills, study skills, and assistance with task analysis.
2.Assist students with establishing schedules for completion of academic work and balancing academic responsibilities/requirements with non-academic life. Meet with students to establish these schedules, with periodic follow-up to ensure utilization and progress toward goals.
3.Assist in the establishment and maintenance of effective systems for monitoring and assessing student support and retention practices and outcomes.
4.Provide assistance via meetings, emails, and phone calls to students identified as at risk via the early alert system.
5.Schedule periodic classroom visits to promote the Student Success & Opportunity Center (SSOC) and its services.
6.Work with the Director of Student Retention and Success and other subject experts to develop, maintain, and deliver student success workshops to be delivered in the SSOC or individual classrooms as requested.
7.Consult with faculty across campus on best practices in student success and retention in their fields.
8.Assist with and provide academic support to specific assigned cohorts or programs (for example, Federation for Advanced Manufacturing Education-FAME, international students, students on academic probation, etc.).
9.Assist students with general questions, computer help, or in connecting with a tutor.
10.Answer phone calls and check phone messages regularly.
11.Organize and maintain various files, including confidential files.
12.Complete all mandatory training and participate in a minimum of two professional development opportunities each year.
13.Perform other duties as assigned.

The duties listed in this jobdescription are intended only as illustrations of the various types of workthat may be performed. The omission of specific statements of duties does notexclude them from the position if the work is similar, related, or a logicalassignment to the position.

Special Instructions to Applicants Resume and Cover Letter required for full consideration. Copies of all current certifications due upon hiring. Education & Experience Position Qualifications:

Minimum Qualifications:

Work Experience:

  • Minimum of two years work experience providing customer service, problem solving, and effective communication with diverse constituents.
  •  Minimum of two years teaching, training, or success coaching experience.

Knowledge, Skills, and Abilities:

  • Knowledge of and ability to follow college policies and procedures.
  • Knowledge of educational tutoring, principles, practices, techniques, and theory.
  • Knowledge of student success initiative development and implementation.
  • Knowledge of student resources, referrals, and services.
  • Skill in listening to issues, synthesizing information, and reaching sound conclusions.
  • Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapting communication style to that audience.
  • Ability to network effectively to forge strong stakeholder relationships that maximize retention efforts.
  • Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
  • Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
  • Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes.
  • Ability to handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
  • Ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
  • Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff, and community partners.
  • High degree of initiative to work independently and collaborate in a team environment.
  • Demonstrated knowledge of office technologies including but not limited to office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
  • Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
  • Demonstrated history of ethical and professional behavior.

Education:

Bachelor’s degree or higher.

Preferred Qualifications: 

  • Bachelor's degree in education, social work, or human services, or a bachelor's degree with relevant experience assisting high school students, college students, or adult learners.
  • Experience providing instruction, success coaching, or counseling to adult learners.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.