Information Associate

4 weeks ago

Columbus, United States InsideHigherEd Full time

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Job Title:Information AssociateDepartment:Health System Shared Services | Desk Top Support

Detailed Job Description:

The Department of Information Technology, Patient Technical Support Associate is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. Associate functions that are provided include, but are not limited to, providing patient information regarding the patient portal application, forwarding calls, providing excellent customer service, placing trouble tickets when needed and activating and resetting passwords for patients. This position is a remote position. Services provided by the IT Patient Portal Support team are between 7:00 AM and 6:00 PM, Monday through Friday, excluding holidays.

Position Summary

The Patient Technical Support Associate serves as point person on the phone for all patient portal support needs while also ensuring the protection on patient information.

Minimum Education Required Per CCS Class Specs:

One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information; 6 mos. experience (600 hours training) in operation of computer and related peripheral equipment; 3 mos. experience (300 hrs course work) in information research & analysis. Additional Qualifications: Some positions require 3 mos. exp. (300 hrs course work) in supervision management; 3 mos. experience (300 hours course work) in interviewing. Ability to proficiently use a personal computer and applicable software is required. Evidence of effective interpersonal communication skills, telephone skills, customer service skills and the ability to deal with multiple priorities is desired.

Additional Information:Location:Ackerman Rd, 670 (2433)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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