Customer Service Associate I

3 months ago

Columbus, United States Cass Information Systems Full time

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
  • Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
  • Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships.
  • Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
  • Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
  • Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
  • Seeks guidance from the appropriate resource on significant non-routine issues.
  • Documents and reports on errors made by all other Utility departments.
  • Works overtime as needed.
  • Other duties as assigned.
  • Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days.

SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:

  • Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
  • Good problem-solving skills and attention to details.
  • College-level course work in a general or business administration area or equivalent experience.
  • Minimum 6 months customer service experience in a general business environment or equivalent experience.

  • Customer Service Associate

    1 week ago

    Columbus, United States Ollie'S Bargain Outlet Full time

    The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: * Greet and...

  • Customer Service Associate

    3 months ago

    Columbus, United States Ollie's Bargain Outlet, Inc. Full time

    The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: Greet and...

  • Customer Service Associate I

    3 weeks ago

    Columbus, United States Kimball Midwest Full time

    Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Associate for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue growth is dynamic, increasing...

  • Customer Service Associate

    4 weeks ago

    Columbus, United States WesBanco Bank Inc. Full time

    Back Customer Service Associate - Customer Service Center #80-7295 Multiple Locations + 15 more Apply Apply for this job now! Apply Location This position is 100% remote within the Bank‘s footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role...

  • Customer Service Associate

    3 weeks ago

    Columbus, United States WesBanco Bank Inc. Full time

    Back Customer Service Associate - Customer Service Center #80-7209 Multiple Locations + 15 more Apply Apply for this job now! Apply Location This position is 100% remote within the Bank‘s footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role...

  • Customer Service Associate

    4 weeks ago

    Columbus, United States WesBanco Bank Inc. Full time

    Back Customer Service Associate - Customer Service Center #80-7297 Multiple Locations + 15 more Apply Apply for this job now! Apply Location This position is 100% remote within the Bank‘s footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role...

  • Customer Service Associate

    6 days ago

    Columbus, United States WesBanco Bank Inc. Full time

    Back Customer Service Associate - Customer Service Center #80-7313 Multiple Locations + 15 more Apply Apply for this job now! Apply Location This position is 100% remote within the Bank‘s footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role...

  • Customer Service Associate

    6 months ago

    Columbus, United States Cass Information Systems Full time

    Description The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. **...

  • Customer Service Associate

    2 months ago

    Columbus, United States Jackson Hewitt - 2628 Full time

    Benefits: Flexible schedule Opportunity for advancement Training & development Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2025 tax season in our Columbus, GA and Phenix City, AL offices!  Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission...

  • Retail Sales Associate

    1 month ago

    Columbus, United States Fort Brands Full time

    Join Our Team as a Seasonal Sales Associate at The Fort!Are you friendly, positive, and ready to jump into a great team for the busy holiday season? Do you enjoy helping others find the perfect items? The Fort is looking for enthusiastic people to join our seasonal sales team, offering both part-time and flexible schedules through the holiday rush. As a...

  • Customer Service Associate

    1 week ago

    Columbus, United States Ollie's Full time

    The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of ret Customer Service, Associate, Sales Associate, Service, Customer

  • Customer Service Associate

    4 months ago

    Columbus, United States Ollie's Bargain Outlet, Inc. Full time

    The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of ret Customer Service, Associate, Sales Associate, Service, Customer

  • Customer Service Associate

    2 months ago

    Columbus, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet - 5596 Milgen Road [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the register; Approve refunds for other Associates up to a specified dollar...

  • Customer Service Associate

    1 week ago

    Columbus, United States Cass Information Systems, Inc Full time

    The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. Schedule: Monday -...

  • Customer Service Associate

    3 weeks ago

    Columbus, United States JobRialto Full time

    Job Summary We are seeking a Customer Service Associate to join our Customer Experience team. This individual will support customer service functions in our Customer Experience Center, focusing on delivering a positive and seamless experience for customers. The ideal candidate will possess excellent customer service skills, a quick aptitude for learning...

  • Customer Service Associate

    1 week ago

    Columbus, United States JobRialto Full time

    Job SummaryWe are seeking a Customer Service Associate to join our Customer Experience team. This individual will support customer service functions in our Customer Experience Center, focusing on delivering a positive and seamless experience for customers. The ideal candidate will possess excellent customer service skills, a quick aptitude for learning...

  • Customer Service Associate

    4 weeks ago

    Columbus, United States Abacus Full time

    We are seeking a full-time temporary associate for our Customer Experience team. We are looking for an individual contributor to support customer service functions in our Customer Experience Center located at 33 N. High Street, Columbus, OH 43215. The hours are Monday-Friday from 10AM until 4PM. We would like the individual to start as soon as possible. This...

  • Customer Service Associate

    1 month ago

    Columbus, United States Cass Information Systems Full time

    Description The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. ** Schedule:...

  • Customer Service Representative

    1 month ago

    Columbus, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...

  • Customer Service Representative

    3 months ago

    Columbus, United States PoolCorp Full time

    Location: Columbus, OH - 39, 1758 Westbelt Dr., Columbus, Ohio - 43228 Pay: $20/hour and up to $2,500 through our performance bonuses. Work Hours: Monday-Friday 8am-5pm You want Benefits? You've got it! Our generous benefits package includes: Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs 401...