Customer Service Associate

2 days ago

Columbus, United States Cass Information Systems Full time

Description

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am

PRINCIPAL RESPONSIBILITIES AND DUTIES:

+ Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.

+ Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.

+ Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of ones actions by helping to develop customer relationships.

+ Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.

+ Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.

+ Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.

+ Seeks guidance from the appropriate resource on significant non-routine issues.

+ Documents and reports on errors made by all other Utility departments.

+ Works overtime as needed.

+ Other duties as assigned.

+ Training is onsite Monday-Friday from 8:00am-4:30pm for approximately 90 days.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

+ Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.

+ Strong organizational skills with the ability to handle multiple tasks simultaneously.

+ Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.

+ Good problem-solving skills and attention to details.

+ College-level course work in a general or business administration area or equivalent experience.

+ Minimum 6 months customer service experience in a general business environment or equivalent experience.

APPLICATION PROCESS:

Please apply directly to this position via the Apply button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Associate

    3 days ago

    Columbus, United States Ollie's Bargain Outlet, Inc. Full time

    The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: Greet and...

  • Customer Service Associate

    2 days ago

    Columbus, Ohio, United States Knitwell Group Full time

    About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional client service, building strong relationships with clients, and contributing to the overall success of our store.Key Responsibilities:Develop and maintain a loyal...

  • Customer Service Associate

    5 days ago

    Columbus, United States Elevated Facility Services Full time

    Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industry's finest technicians to serve our customers in 58 markets across 22 states. Each office within Elevated has local operations and staff dedicated to providing a superior standard of service, and now benefits also from a world-class corporate...

  • Customer Service Support Associate

    6 days ago

    Columbus, Ohio, United States Hallmark Management Service Inc Full time

    Company OverviewHallmark Management Service Inc is an onsite food service management company providing residential dining service, catering, and retail operations at various locations. Our mission is to deliver exceptional customer experiences through our made-from-scratch and made-to-order meals, fresh salads, soups, deli sandwiches, hot entrees, delicious...

  • Customer Service Associate

    5 days ago

    Columbus, Ohio, United States Russell Tobin Full time

    Job SummaryWe are seeking a highly skilled and professional Customer Service Associate to join our team. The successful candidate will be responsible for handling incoming phone calls regarding various service inquiries on accounts, responding with a high degree of accuracy and efficiency while consistently meeting key department performance metrics.The...

  • Customer Service Associate I

    5 days ago

    Columbus, Ohio, United States Cass Information Systems Full time

    Job DescriptionThe Customer Service Associate I role at Cass Information Systems involves facilitating effective resolution of internal and external inquiries and issues related to processing for assigned clients. This includes timely responses to inquiries and issues while maintaining high customer satisfaction levels.**Schedule:** Monday - Friday with a...

  • Customer Service Associate

    2 days ago

    Columbus, Ohio, United States Winn-Dixie Full time

    As a Customer Service Associate - Meat Department, you will play a critical role in ensuring that our customers receive the best possible service and support. Your primary responsibility will be to assist customers with their meat purchases and provide expert knowledge and recommendations.Key Functions:Provide exceptional customer service and respond to...

  • Retail Sales Associate

    2 days ago

    Columbus, United States Fort Brands Full time

    Join Our Team as a Sales Associate at The Fort! Are you friendly, positive, and ready to jump into a great team? Do you enjoy helping others find the perfect items? The Fort is looking for enthusiastic people to join our sales team, offering both part-time and flexible schedules. As a Sales Associate, you'll help create a memorable shopping experience for...

  • Customer Service Associate

    3 days ago

    Columbus, United States Brand Executives Inc Full time

    Job DescriptionJob DescriptionWe are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and...

  • Customer Service Associate

    1 hour ago

    Columbus, Ohio, United States Paradies Lagardère Full time

    About UsParadies Lagardère Travel Retail is a dynamic company that values employee growth and customer satisfaction. We offer a unique opportunity to join our team and contribute to the success of our airport retail stores.Job SummaryThe Sales Associate role involves delivering exceptional customer service, selling products, and maintaining store...

  • Retail Sales Associate

    3 days ago

    Columbus, United States Fort Brands Full time

    Join Our Team as a Sales Associate at The Fort!Are you friendly, positive, and ready to jump into a great team? Do you enjoy helping others find the perfect items? The Fort is looking for enthusiastic people to join our sales team, offering both part-time and flexible schedules. As a Sales Associate, you'll help create a memorable shopping experience for our...

  • Retail Customer Service Associate

    3 days ago

    Columbus, United States Sam's Club Full time

    Position Summary... Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each...

  • Retail Customer Service Associate

    3 days ago

    Columbus, United States Sam's Club Full time

    Position Summary... Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each...

  • Customer Service Associate

    4 days ago

    Columbus, Ohio, United States Russell Tobin Full time

    Frontline Support SpecialistDelivering Exceptional Customer ExperiencesKey Responsibilities:Providing timely and accurate responses to customer inquiries.Meeting and exceeding key performance metrics.Offering functional support for cash management products and services, client websites, mobile apps, and account-related inquiries.Exhibiting a professional...

  • Customer Service Representative

    4 hours ago

    Columbus, Georgia, United States Wade Linen Service Full time

    Company OverviewAt Wade Linen Service, we are dedicated to providing exceptional dry cleaning services to our valued customers. We strive for excellence in every aspect of our business, from customer service to quality control.

  • Customer Service Associate

    3 days ago

    Columbus, United States Farmers Insurance Group Full time

    A company is looking for a Customer Service Associate to assist customers in a claims contact center. Key Responsibilities Respond to inbound telephone inquiries and initiate auto and homeowner claims Provide customers with explanations of the claims process and status updates on existing claims Document all customer interactions accurately in the...

  • Customer Service Associate I

    2 days ago

    Columbus, United States Cass Information Systems Full time

    The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. ** Schedule: Monday -...

  • Customer Service Associate

    4 days ago

    Columbus, Ohio, United States PFS - Professional Financial Services Full time

    About Us">PFS - Professional Financial Services has been a trusted name in the industry since 1995, purchasing retail installment contracts for various vehicles.">Job Responsibilities:">Deliver top-notch customer service and support.Manage delinquent accounts effectively.Verify insurance and complete welcome calls.Support the administrative assistant in loan...

  • Sales & Customer Service Associate

    2 days ago

    Columbus, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy at Bradley Park Do you have a passion for helping others? At the Massage Envy Bradley Park franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more...

  • Customer Service Associate

    6 days ago

    Columbus, Ohio, United States Indus Hotels Full time

    Company Overview: Indus Hotels is committed to providing exceptional guest experiences. As a Front Desk Receptionist, you will play a vital role in delivering this commitment.Salary: The salary for this position is competitive, with a starting rate of $15.50-$16.00 per hour.Job Description: As a Front Desk Receptionist, you will be responsible for:Greeting...