Admissions Communication Specialist

4 weeks ago

Oklahoma City, United States Oklahoma State University Full time

Job Summary:
The AdmissionCommunication Specialist is responsible for managing a communication plan forprospective students and applicants. This position provides lead support forapplication processing and advanced technical aspects of the admission CRM system.Frontline admissions duties include the evaluation and processing ofapplications for admission, test scores, transcripts, etc. to determine admissionand enrollment status. In addition to a wide variety of clerical,technical and administrative tasks related to student admission, this positionis also responsible for assessment of International student admission, in-stateresidency, frontline records/registrar services, and photo ID system operation. 

Essential Job Functions:

  1. Interpret federal, state, and institutional policies and professionally communicate these to faculty, students, and staff. Maintain a current understanding of academic policies, procedures, and processes. The Office of Admissions is accountable for compliance with institutional and OSRHE admission policies.
  2. Provide lead support for processing and loading applications for admission using the CRM and student database system and following strict data standards guidelines. Ensure accuracy of data entered into student record.
  3. Determine the eligibility of students for admission; review and update student information as new documents arrive and reevaluate admissibility as appropriate.
  4. Admit transfer students and provides initial evaluation of transfer credit to determine academic standing, curricular deficiency status, and the presence of met pre-/co-requisites. Refer students to additional placement testing or reinstatement/appeal processes as appropriate.
  5. Serve as the primary evaluator of in-state/out-of-state residency petitions, including the verification of support documentation. The Office of Admissions is accountable for institutional compliance of OSRHE residency policies.
  6. Provide accurate and timely information to prospective students regarding admission to the university. Manage a communication strategy for applicants designed to simplify the admission process and encourage enrollment. In addition to outgoing communication, the Office of Admission receives a high level of continuous phone calls, voicemails and emails.
  7. Serve as lead support for the admissions processes of off-site concurrent cohorts.
  8. Serves as a Designated School Official (DSO) for International student admission. Under the direction of the Primary Designated School Official (PDSO), works within the SEVIS system to issue initial I-20’s, monitor academic progress, and maintain student records in compliance with Department of Homeland Security guidelines.
  9. Provide frontline admission support when needed.
  10. Coordinates double checks for accuracy and assist with necessary clean-up reports within established deadlines.
  11. Serve as the lead for transcript and document imaging processes. Scan incoming documents to the student electronic file. Maintain a document verification and destruction schedule in compliance with state historical record management policies.
  12. Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA).
  13. Assist in campus-wide retention efforts as applicable to this position.
  14. Participate in departmental documentation and process improvement efforts, including creation of process libraries, standard operating procedures, determining key performance indicators, etc.
  15. Completes all mandatory training and participated in a minimum of two professional development each year.
  16. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  

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