Customer Xperience Specialist

5 days ago

Minnetonka, United States One10 Marketing Full time

About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.


Role Overview

Responsible for providing focused registration expertise and managing the fulfillment of registration data deliverables for One10’s Travel & Events programs. Manage program efficiencies in hours as well as client billing reports for vendors, buy in programs and activity expense collection. Act as the point of contact for other departments, providing Cvent training for a more universal Events Team understanding.


Scope of Work

  • Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs
  • Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations
  • Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback
  • Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program
  • Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests
  • Answer phone calls and manage emails from attendees on group programs within specific SLA
  • Maintain client reporting requirements, both standard and custom, utilizing IT services as needed
  • Actively participate in program briefings, debriefs and TD briefings.
  • Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ on site team on participant changes
  • Provide final program reporting for all clients/programs as requested and needed for billing
  • Point of contact for Mobile App support and Customer Xperience
  • Assist management in developing consistent processes and actively identifying and communicating best practices
  • Perform other duties as assigned


Knowledge, Skills, and Abilities

Applies basic knowledge to accomplish assigned tasks and processes. Proficient or developing proficiency in role.

  • 4 year degree or equivalent experience
  • Computer proficiency in Microsoft office suite- advanced knowledge of MS Excel (Macros, V-lookup, formulas)
  • 1+ years of operational business experience. Preferred – knowledge of the meeting/event industry
  • Demonstrated knowledge of technology platforms from a business user perspective – preferred experience in travel suite of technology systems including Cvent
  • Proven ability to handle multiple projects simultaneously

What We Promise:

  1. A Culture of Innovation: Join a team that thrives on creativity, welcomes diverse perspectives, and embraces the spirit of innovation.
  2. Professional Development: Engage in continuous learning opportunities, mentorship programs, and career paths that align with your aspirations.
  3. Collaborative Community: Be part of a supportive and collaborative community that values teamwork, communication, and the collective pursuit of excellence.
  4. Work-Life Harmony: We understand the importance of work-life balance and are committed to creating an environment where you can excel at work while enjoying a fulfilling personal life.
  5. Meaningful Impact: Contribute to projects that matter, work on cutting-edge technologies, and be part of a company that makes a positive impact on the world.


Join us at One10 and be part of a journey where we not only believe in better products but also believe in empowering you to become a better, more fulfilled individual. Together, we will shape a future where innovation knows no bounds, and personal growth is not just encouraged—it's celebrated.

Welcome to a place where your potential is recognized, your contributions matter, and were believing in better extends to both what we create and who we are.

Believe in Better.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

PDN-9d5bb7d7-74f6-410a-8608-25df43308cb2

  • Store Customer Service Specialist

    2 months ago

    Minnetonka, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Group Air Specialist

    3 weeks ago

    Minnetonka, United States One10 Marketing Full time

    About UsAt One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to...

  • Customer Service Support Specialist

    3 weeks ago

    Minnetonka, United States Channel | Your Partner in Funding Full time

    We’re looking for a Customer Service Support Specialist to join our team!The Customer Service Support Specialist will provide comprehensive administrative support to ensure the efficient operations of the Default Management Team. This role requires a high level of organization, attention to detail, and the ability to handle multiple tasks simultaneously....

  • Customer Service Support Specialist

    3 weeks ago

    Minnetonka, United States Channel | Your Partner in Funding Full time

    Were looking for a Customer Service Support Specialist to join our team! The Customer Service Support Specialist will provide comprehensive administrative support to ensure the efficient operations of the Default Management Team. This role requires a high level of organization, attention to detail, and the ability to handle multiple tasks simultaneously. The...

  • Customer Service

    6 days ago

    Minnetonka, United States TEKsystems Full time

    Description Immediate opening with the Bank's Equipment Finance Department. These assignments will start at 3 months and most likely get extended. There will be a few that could get hired on once the project and overflow of work calms down. Typical Call - "Can you tell me what my payoff amount is for my loan?"; the right candidate would take time to...

  • Customer Service

    1 week ago

    Minnetonka, United States TEKsystems Full time

    Description Immediate opening with the Bank's Equipment Finance Department. These assignments will start at 3 months and most likely get extended. There will be a few that could get hired on once the project and overflow of work calms down. Typical Call - "Can you tell me what my payoff amount is for my loan?"; the right candidate would take time to...

  • Customer Experience Specialist

    7 days ago

    Minnetonka, Minnesota, United States AT&T Full time

    About the RoleWe are seeking a skilled Sales and Service Representative to join our team at AT&T. As a Sales and Service Representative, you will be responsible for providing exceptional customer service and sales experience to our customers.This is a great opportunity to grow your career and develop your skills in sales and customer service. With a focus on...

  • Customer Service Representative

    1 week ago

    Minnetonka, United States Multisource Mfg Full time

    POSITION PURPOSE:As the bridge between MultiSource and our customers, the Customer Service Specialist advocates for the customers interests, including regular communication and information sharing, receiving customer orders, updating the status of existing customer projects and more.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Customer Communication Act as the...

  • Customer Service Representative

    2 weeks ago

    Minnetonka, United States Multisource Mfg Full time

    POSITION PURPOSE:As the bridge between MultiSource and our customers, the Customer Service Specialist advocates for the customers interests, including regular communication and information sharing, receiving customer orders, updating the status of existing customer projects and more.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Customer Communication Act as the...

  • Payroll Specialist MN

    4 weeks ago

    minnetonka, United States Creative Financial Staffing Full time

    WHY TAKE THIS PAYROLL SPECIALIST POSITION:- Larger Company Stability with Small Company Feel- Opportunities for Growth and Advancement- Collaborative Team and Servant Minded LeaderI'm partnering with an organization on the West side of the metro to help them find the right person for this Payroll Specialist position. This is an opportunity to join the...

  • Store Retail Specialist

    4 days ago

    Minnetonka, Minnesota, United States Holiday Companies Full time

    About the JobWe are looking for a Store Retail Specialist to join our team at Holiday Companies in Eden Prairie, Minnesota. The successful candidate will have excellent problem-solving skills and be able to work effectively in a team environment.Job Summary:The Store Retail Specialist is responsible for providing exceptional customer service, resolving...

  • Documentation Accuracy Specialist

    4 days ago

    Minnetonka, Minnesota, United States Blue Star Partners LLC Full time

    Job OverviewThe Document Specialist role at Blue Star Partners LLC is a crucial position that ensures the accuracy and integrity of various documents, including US Customs declarations. This 40-hour per week job requires strong attention to detail, excellent communication skills, and proficiency in Microsoft Office Suite.As a Document Specialist, you will be...

  • Outdoor Apparel Specialist

    5 days ago

    Minnetonka, Minnesota, United States The North Face Full time

    The North Face is committed to delivering exceptional customer experiences. As an Outdoor Apparel Specialist, you will play a critical role in this effort, serving as a knowledgeable and trusted advisor for customers.About the Job:You will be responsible for maintaining a deep understanding of our products and services, using this knowledge to make...

  • Creative Financial Staffing | Payroll Specialist MN | minnetonka, mn

    3 weeks ago

    minnetonka, United States Creative Financial Staffing Full time

    p>WHY TAKE THIS PAYROLL SPECIALIST POSITION:- Larger Company Stability with Small Company Feel- Opportunities for Growth and Advancement- Collaborative Team and Servant Minded LeaderI'm partnering with an organization on the West side of the metro to help them find the right person for this Payroll Specialist position. This is an opportunity to join the...

  • Senior Document Accuracy Specialist

    4 days ago

    Minnetonka, Minnesota, United States Spectraforce Technologies Full time

    Job Title: Senior Document Accuracy SpecialistAt Spectraforce Technologies, we are seeking a highly detail-oriented Senior Document Accuracy Specialist to join our team in Minnetonka, MN. This role will involve auditing documents and US Customs declarations for accuracy and data integrity.We estimate the salary range for this position to be $60,000 - $80,000...

  • Title Specialist

    1 month ago

    minnetonka, United States Channel | Your Partner in Funding Full time

    We’re looking for a Titling Specialist to join our team!The Titling Specialist is responsible for ensuring that all vehicles funded by Channel are properly titled with the Channel lien position secured during the duration of the finance period and then released to the customer at end of term. The Titling Specialist will work with a contracted third-party...

  • Title Specialist

    1 month ago

    Minnetonka, United States Channel | Your Partner in Funding Full time

    We’re looking for a Titling Specialist to join our team!The Titling Specialist is responsible for ensuring that all vehicles funded by Channel are properly titled with the Channel lien position secured during the duration of the finance period and then released to the customer at end of term. The Titling Specialist will work with a contracted third-party...

  • Compensation and Benefits Specialist

    3 weeks ago

    Minnetonka, Minnesota, United States Creative Financial Staffing Full time

    About This Payroll Role:Creative Financial Staffing is partnering with a large global organization to find a skilled Payroll Specialist for their subsidiary in the West side of the metro. This team-based role offers stability and growth opportunities.Main Responsibilities:Process payroll data, including hours worked, taxes, insurance, and employee ID numbers...

  • Residential Lawn Specialist

    3 weeks ago

    Minnetonka, United States TruGreen Full time

    Salary:$21.00 an hourR204781008896010 Culligan Way, Minnetonka, Minnesota 55345T ruGreen accepts applications on an ongoing basis. Job Description Field Operations Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn‘t equally impact our...

  • Creative Financial Staffing | Payroll Specialist MN | minnetonka, mn

    4 weeks ago

    minnetonka, United States Creative Financial Staffing Full time

    WHY TAKE THIS PAYROLL SPECIALIST POSITION:- Larger Company Stability with Small Company Feel- Opportunities for Growth and Advancement- Collaborative Team and Servant Minded LeaderI'm partnering with an organization on the West side of the metro to help them find the right person for this Payroll Specialist position. This is an opportunity to join the...