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Customer Success Manager, Mid

2 months ago

Charlottesville, United States Booz Allen Hamilton Full time
Customer Success Manager, Mid

The Opportunity:

As a Customer Success Manager, you will usher government teams through a standardized cloud migration onboarding journey by facilitating process briefings, liaising across technical teams, and creating customer experience resources. We’re looking for motivated individuals to support our clients as they modernize their IT infrastructure and meet their most challenging missions.

In this role, you will collaborate with teammates and government product owners to ensure the successful cloud migration for applications and systems. You will apply your skills and experience with client management, Agile Methodologies, and knowledge management to prioritize customer experience initiatives and facilitate the acquisition of virtual machines for client missions.

Join us. The world can’t wait.

You Have:

  • 2+ years of experience with performing contract support with government agencies, including the DoD

  • Experience with Agile Framework Methodologies and tools, such as Atlassian Suite products

  • Experience with the timely input of all data, comments, and documentation into a software project management tool for all projects, and with monitoring project schedules, providing technical process guidance and assistance, and assisting in design efforts

  • Experience with facilitating scope, requirements, prioritization, and business process meetings with the project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverables

  • Experience with developing documents for IT applications, system specifications, and functional test plans according to existing standards and methodologies

  • Knowledge of cloud technical concepts, best practices, and client solutions

  • Ability to work with minimal guidance to drive, schedule, and execute efforts for new solutions, features, integrations, deployments, and operations

  • Ability to drive and execute analyst tasks based on customer use cases, dependencies, and priorities

  • TS/SCI clearance

  • Bachelor’s degree

Nice If You Have:

  • Experience with DoD or Army organizations

  • Experience with case management technologies, such as ServiceNow or Salesforce

  • Experience with cloud migration of IT systems or digital transformation

  • Knowledge of cybersecurity concepts and DoD Risk Management Framework (RMF)

  • Bachelor’s degree in Business, Information Technology, or a related field

  • AWS Cloud Practitioner Certification

  • Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.