House Supervisor
3 days ago
Join our community and experience Emerson College
Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts' 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until "all clear" and hours vary based on the event schedule.Your Responsibilities:
* Assist full-time staff to support client wishes and objectives before, during, and after events.
* Train, motivate, supervise, and discipline front of house staff, including Head Ushers, Lobby Ushers, Bartenders, and House Ushers.
* Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgable, and responsive assistance from usher staff; guests feel honored and well served.
* Coordinate usher staff to execute emergency evacuations.
* Assist concessionaires to create a profitable and appropriate retail environment.
* Represent management at merchandise count-in, count-out, and cash settlement.
* Assist guests with specific needs.
* Monitor the patrons and staff to ensure safety and security.
* Work as a House Usher, Lobby Usher, and Head Usher as scheduled.
Your Skills and Experience
* Five years of customer service experience.
* Three years previous experience in House Management.
* Strong leadership, communication and problem solving skills are required.
* Must be able to handle challenging situations with the public with confidence, skill and professionalism.
* Must be a team player who is able to work well in a fast paced environment.
* Computer proficiency in Google Suite, including Docs, Sheets, and Gmail
* Cash handling and POS experience is a plus
Work Environment
* Theatre
* Requires the ability to stand and/or sit for long periods of time
* Required to move/lift objects that are - Up to 20lbs
Position will pay $20/hr.
Grade of Position: T01N40Scheduled Weekly Hours:In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.
PDN-9c4411ee-2d0e-43e3-912e-4c392b35fdf4-
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