Customer Service Representative I

1 week ago

West Des Moines, United States CorVel Corporation Full time

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. 

This is an onsite position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned

KNOWLEDGE & SKILLS:

Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail Oriented Proficiency with Microsoft applications Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

High school diploma or equivalent Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $13.31 - $20.50 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL: 

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Onsite

  • Customer Service Representative I

    7 days ago

    West Des Moines, United States CorVel Healthcare Corporation Full time

    Job DescriptionJob DescriptionThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is an onsite position.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Answer phone calls,...

  • Customer Service Representative

    4 weeks ago

    Des Moines, United States HAGER HINGE CO Full time

    A Customer Service Representative is responsible for engaging with external and internal customers on behalf of Hager companies. Duties include entering and reviewing orders and answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining...

  • Customer Support Representative I

    1 week ago

    West Des Moines, United States Mediacom Communications Full time

    Position: Customer Support Representative I Job Overview: Handle inbound calls at a call center to assist customers with technical service-related issues regarding internet and phone connectivity Deliver outstanding customer service by troubleshooting and resolving technical problems in a timely manner Initial 90-day on-site training, then transition to...

  • Customer Service Representative

    4 weeks ago

    Des Moines, United States Universalbelting Full time

    UBR Customer Service Representative Job Application Universal Belting Resource is committed to attracting and retaining a diverse workforce that represents the diversity of the communities in which we operate, of our clients, and of their constituents. To support our commitment, we have implemented business policies, a policy of equal employment opportunity,...

  • Customer Service Representative Level I

    3 weeks ago

    Des Moines, United States Propper International Full time

    Customer Service Representative - Level II Hiring Urgently!! Offering a $200 sign on Bonus! Monday - Friday 8a-5p, On-Site ON-SITE: St. Charles, MO What can Propper offer you? We are offering a full time , on-site position with a reasonably flexible schedule, located at our headquarters office in St. Charles, MO . This Customer Service Representative -...

  • Customer Service Representative

    3 months ago

    Des Moines, United States Global Atlantic Financial Group Full time

    **Customer Service Representative** at Global Atlantic Financial Group Des Moines, Iowa, United States Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities. Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 or 5 days a week in NY and 3...

  • Customer Service Representative

    4 weeks ago

    West Des Moines, United States U-Haul Full time

    Location: 6220 Village View Dr, West Des Moines, Iowa 50266 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 months ago

    West Des Moines, United States U-Haul Full time

    Location: 6220 Village View Dr, West Des Moines, Iowa 50266 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 week ago

    West Des Moines, Iowa, United States Mhbank Full time

    Position Overview: As a vital member of the Mhbank team, the Sales Associate I plays a crucial role in delivering exceptional customer service within our banking environment. This position encompasses both teller and personal banking responsibilities, ensuring that our clients receive knowledgeable and friendly assistance. Key Responsibilities: Provide...

  • Customer Service Representative

    3 months ago

    West Des Moines, United States Watercress Financial Group LLC Full time

    Job DescriptionJob DescriptionDescription:The home office is located in West Des Moines, IA.Looking specifically for 8 a.m. to 4:30 p.m. or 8:30 a.m. to 5 p.m. Bilingual preferred!Hourly rate = Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days. JOB SUMMARYWe are looking for a skilled Customer Service Representative to join our...

  • Customer Service Representative

    4 days ago

    West Des Moines, Iowa, United States Homesteaders Life Company Corp Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Homesteaders Life Company Corp. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients and their families.Key ResponsibilitiesProvide Responsive Customer...

  • Customer Service Representative

    3 months ago

    West Des Moines, United States Strategic Staffing Solutions Full time

    Customer Service Representative in West Des Moines, IA at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Customer Service Representative **Duration:** 6-month contract **Location(s):** * Tempe, AZ * Des Moines, IA Strategic Staffing Solutions (S3) seeks a Contract Administrator for a 6-month...

  • Annuity Customer Service Representative

    2 weeks ago

    Des Moines, United States LIVIT Staffing Full time $18 - $21

    Job DescriptionJob DescriptionAs an Annuity Customer Care Representative, you will have the chance to mold & shape a critical area of operations, work closely with leadership, work on numerous cross- function projects and wear multiple hats, all of which will be an excellent learning experience and provide opportunities for significant professional...

  • Customer Service Representative

    2 months ago

    West Des Moines, United States Walman Full time

    ** The Walman Optical Company** ** Customer Service Representative** West Des Moines, IA 50265 We are currently seeking a Full-Time **Customer Service Representative** for our fast-paced Optical Lab located in **Des Moines, IA**. This is an excellent opportunity to join our growing TEAM in an exciting industry We are the #1 optical wholesaler in the U.S.!...

  • Customer Service Representative

    3 weeks ago

    Des Moines, United States Essential Personnel Inc Full time

    Do you enjoy working directly with people and are looking for a full time position? Essential Personnel has an immediate opening for a Customer Service Representative position at a company in Des Moines. First shift position 630 am to 3 pm. Requireme Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    3 days ago

    West Des Moines, Iowa, United States Guideone Mutual Insurance Company Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our Billing Solutions team at Guideone Mutual Insurance Company. As a Customer Service Representative, you will be responsible for handling a variety of tasks, including:Responding to customer inquiries and resolving issues in a timely and professional mannerProviding...

  • Customer Service Representative

    11 hours ago

    West Des Moines, Iowa, United States Bob Smith - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Bob Smith - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to educate...

  • Customer Service Representative

    3 weeks ago

    Des Moines, United States Wells Fargo Full time

    Support financial products and services. Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution. Perform moderately complex customer support task Customer Service, Customer Service Representative, Representative, Business Operations, Retail, Banking

  • Customer Service Representative

    4 days ago

    West Des Moines, Iowa, United States CorVel Healthcare Corporation Full time

    Job SummaryCorVel Healthcare Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our client support team, you will be responsible for delivering exceptional service to our clients and stakeholders.Key ResponsibilitiesClient Communication: Respond to client inquiries and concerns in a timely and...

  • Customer Service Representative

    4 weeks ago

    Des Moines, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...