Customer Care Coordinator

2 weeks ago


Redwood City, United States Sunrise Systems, Inc. Full time
Job Title: Customer Care Coordinator
Job Id: 24-05013
Location: Redwood City
Duration: 12 Months Contract[W2]
Position Type: Hourly Contract Position (W2 only)
 
Shift: Monday through Friday 8am - 5pm
This role is 5 days a week in office located in Redwood City, CA.  
  • The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets.
  • The Call Center is the front-line team to assist our customers and commercial organization.
  • Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales.
  • The successful candidate enjoys the challenge of handling a diverse range of customer inquiries.
  • Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
  • This position is part of the Customer Service Department, directly supporting the Customer Care team.
  • This role is 5 days a week in office located in Redwood City, CA.
In this role, you will have the opportunity to:  
  • Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
  • Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
  • Coordinate/dispatch communications and information to field service and daily work order transfers.
The essential requirements of the job include:  
  • Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
  • At least 1-2 years of customer service or related experience.
  • Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
It would be a plus if you also possess previous experience in:  
  • Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
  • Prior experience in heavy Call Center.
  • Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
 

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