Desktop Support Specialist

1 month ago

Hamden, United States InsideHigherEd Full time

Job no: 495951
Work type: Full-time
Campus: Mount Carmel - Hamden, CT
Categories: Staff

Overview:Quinnipiac University's Office of Information Services seeks applications for a Desktop Support Specialist. Working in a fast-paced collaborative environment, you will provide timely, effective and quality customer support to faculty, staff and students using computer (PC and Mac) and audiovisual equipment.About Quinnipiac:

Quinnipiac is a private, coeducational, institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing and Engineering, Health Sciences, Law, Medicine, Nursing and the College of Arts and Sciences. Quinnipiac is recognized by U.S. News & World Report and Princeton Review’s “The Best 388 Colleges.” The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X

Responsibilities:Provide technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardwareMaintain computer hardware used in staff offices, public venues and classrooms including mobile computing for faculty. As needed assist with the setup, and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiativesAnalyze software needs for end users and determine dependencies and compatibly for software applications across different operating systems and browsersDesign and build images for faculty laptop program working closely with other groups within Information ServicesManage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasksUtilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computersParticipate on multi-department project teams working to develop and deploy new applications and technology to the University communityTest, promote, explain and document available services and technology to parents and students at Admissions and Student Affairs eventsAs needed, direct student workers in tasks to support end usersAll other related duties as deemed appropriate and assigned by the Associate Director of Technology ServicesEducation Requirements:
  • Associate's degree required
  • Bachelor's degree preferred
  • Experience may substitute for some of the above education requirements
Qualifications:1-3 years of experience in providing technical support in a higher education environmentValid driver's licenseAs needed, ability to work evenings and weekendsExcellent communication, customer service, interpersonal, and presentation skillsProven ability to manage multiple and changing prioritiesCapable of working equally well individually and as part of a teamDemonstrated ability to work with diverse populations and/or a commitment to diversity and inclusion

Technical Skills:

Experience with imaging technology a plus (eg Microsoft MDT)Proficiency administering computers using Azure Active Directory, Local Active Directory, Group Policies, WSUS, etcFamiliarity with Track-It or other Help Desk ticketing softwareAdvanced expertise with operating systems and productivity software (Windows and Mac)Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etcWell-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technologyComprehensive understanding of computer usage in a managed network enterprise environment

Special Instructions to Applicants:Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.

Quinnipiac University has a strong commitment to the principles and practices of diversity and inclusion throughout the University community and welcomes candidates who enhance that diversity.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an Equal Opportunity Employer.

Note to Faculty/Staff Applicants Only:If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate’s current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:

Advertised: July 29, 2024 Eastern Daylight Time
Applications close: Open until filled

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