Helpdesk Subject Matter Expert- MO
3 weeks ago
Helpdesk Subject Matter Expert- MO
Saint Louis, MO Join our Talent Network
Chenega Agile Real-Time Solutions (CARS)
C-CARS-24-012
Company Job Title: Helpdesk Subject Matter Expert
Clearance: TS/SCI
Location: St. Louis, MO
FLSA Status: Exempt, Full Time, Regular
Summary:
Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk
This position is contingent upon contract award and government funding of the program.
Duties and Responsibilities:
Responsible for providing technical assistance and support related to computer systems, hardware, or software
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
Responds to email or chat messages for customers seeking help
Walks customers through problem-solving process
Runs diagnostic programs to resolve problems
Follows up with customers to ensure issue(s) were resolved
Gains feedback from customers about system usage
Runs reports to determine malfunctions that continue to occur
Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk
Attempt First Call Resolution (FCR) for all requests received
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts
Supervisory Responsibilities: Yes
Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Bachelor's Degree plus eight years of relevant experience
Operational experience with ServiceNow
Experience in the Intelligence Community
Exhibit excellent customer service, organizational and time management skills
DoD 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification
Knowledge, Skills and Abilities:
Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
Must be able to handle confidential information with discretion.
Must be detail oriented with the ability to manage multiple tasks.
Motivated self-starters.
Attention to detail
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Join our Talent Network
-
Enterprise Watch Subject Matter Expert
3 weeks ago
St. Louis, United States Chenega MIOS SBU Full timeEnterprise Watch Subject Matter Expert - MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-042 Chenega Job Title: Enterprise Watch Subject Matter ExpertClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Enterprise Watch services encompass delivering proactive collection,...
-
Senior Helpdesk Specialist- MO
1 week ago
St Louis, United States Chenega Corporation Full timeSenior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...
-
Senior Helpdesk Specialist- MO
2 days ago
St Louis, United States Chenega Corporation Full timeSenior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-028 Company Job Title: Senior Helpdesk Specialist Clearance: TS/SCI Location: St. Louis, MO FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request...
-
Junior Helpdesk Specialist- MO
3 weeks ago
St. Louis, United States Chenega MIOS SBU Full timeJunior Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-011 Company Job Title: Junior Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when contacting...
-
Intermediate Helpdesk Specialist- MO
3 weeks ago
St. Louis, United States Chenega MIOS SBU Full timeIntermediate Helpdesk Specialist- MO Saint Louis, MO Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-015 Company Job Title: Intermediate Helpdesk SpecialistClearance: TS/SCILocation: St. Louis, MOFLSA Status: Exempt, Full Time, RegularSummary:Helpdesk Specialist provide superior customer service in support of customer request when...
-
Sociology Subject Matter Expert
3 weeks ago
Saint Louis, United States GW, Inc. Full timeJob DescriptionJob DescriptionSalary: Please Note: This role requires a minimum of 1 year of relevant teaching experience at the collegiate level.GW Inc. is a publishing services provider currently seeking sociology educators as paid Subject Matter Experts to help develop learning content for major book publishers, especially in the area of...
-
Business Education Subject Matter Expert
4 weeks ago
Saint Louis, United States GW, Inc. Full timeJob DescriptionJob DescriptionSalary: Please Note: This role requires a minimum of 1 year of teaching experience at the collegiate level.GW Inc. is a publishing services provider currently seeking business educators as paid Subject Matter Experts to help develop learning content for major book publishers, especially in the area of Business or Management....
-
Infoblox Engineer
1 week ago
St Louis, United States Centraprise Full timePosition: Infoblox Engineer Location: St. Louis , MO / Remote Duration: Fulltime Permanent USC, GC and GC-Ead workable for this fulltime role Position Description: Years of exp Required: 08-10 Years Active member of the DDI Network Tools and Services Team Act as secondary Subject Matter Expert (SME) for DDI platform if primary is unavailable. Participate...
-
Infoblox Engineer
1 week ago
St Louis, United States Centraprise Full timePosition: Infoblox EngineerLocation: St. Louis , MO / RemoteDuration: Fulltime Permanent USC, GC and GC-Ead workable for this fulltime role Position Description:Years of exp Required: 08-10 YearsActive member of the DDI Network Tools and Services TeamAct as secondary Subject Matter Expert (SME) for DDI platform if primary is unavailable.Participate in team...
-
Infoblox Engineer
2 weeks ago
St Louis, United States Centraprise Full timePosition: Infoblox EngineerLocation: St. Louis , MO / RemoteDuration: Fulltime Permanent USC, GC and GC-Ead workable for this fulltime role Position Description:Years of exp Required: 08-10 YearsActive member of the DDI Network Tools and Services TeamAct as secondary Subject Matter Expert (SME) for DDI platform if primary is unavailable.Participate in team...
-
GKF6I4-Flt Simulator Design Engr 4
3 days ago
St Louis, United States LanceSoft Full timeJob Description: Be a part of building the best fighter combat training devices supporting the warfighter! The Boeing Global Services (BGS) Ownship Air Dominance Team is seeking an experienced Fighter Pilot or Weapon Systems Officer (WSO) to support requirements development, integration, and testing for aircrew training devices/simulators across several...
-
Trainer, ERP Dynamics 365
4 weeks ago
St Louis, United States LS Solutions Full timeRole: Trainer, ERP Dynamics 365Location: Saint Louis, MO, 63147Duration: 8 Month ContractJob Description:Project-based, Contingent Worker/Trainer will collaborate with subject matter experts and area management to develop learning solutions for end users of Microsoft D365 ERP. The trainer will develop, implement, and maintain training tools and materials...
-
Vendor Relations Specialist
3 weeks ago
St Louis, United States TechnoSmarts Full timePOSITION: Vendor Relations Specialist LOCATION: St. Louis, MO DURATION: 3-6 months RTH POSITION OVERVIEW Remote/Hybrid after in-office training (Chesterfield) Negotiate IT contracts and Statements of Work for software applications Fast paced environment, 3yrs experience, degree We are looking for someone with negotiation and contracting experience Primary...
-
St. Louis, United States Xpera Full timeCompany: IndemniProBusiness Development Administrator/Coordinator, Full-Time, Hybrid (St. Louis, MO, USA) Overview As a multi-national independent adjusting firm, ClaimsPro's US team of adjusters provides our clients with local expertise supported by broader multi-national geographic coverage. We have offices in major cities across the United States...
-
Software Engineer
4 days ago
St Louis, United States Diverse Lynx Full timeJob title: Software Engineer Location: St. Louis, MO - Hybrid10-12 Years of Experience Required Skills: 1. Proven experience as a Software Engineer, with a strong vendor provided REST API integration with monitoring and automation tools 2. In-depth knowledge of Programming Frameworks, Software Development Kit (SDK) and Programming languages Viz. Ruby,...
-
Tier II Network Engineer
2 days ago
St Louis, United States Page Mechanical Group Inc Full timeHelpdesk / Systems Engineer SSE is a leading technology company headquartered in St. Louis, Missouri, providing Networking, IT and Cybersecurity solutions to our clients for more than 30 years. Our mission is to accelerate business and human performance through technology-enabled solutions and services. We are seeking a talented and experienced Tier 2...
-
Director of ICT Systems
4 weeks ago
St Louis, United States Faith Group, LLC Full timeFaith Group, LLC is headquartered in Saint Louis, MO and is a leader in providing design and consulting for clients requiring solutions to their facilities and infrastructure challenges in the transportation, government, commercial, and education markets. They are seeking a manager position to manage and lead the Information and Communications Technology...
-
Director of ICT Systems
4 weeks ago
St Louis, United States Faith Group, LLC Full timeFaith Group, LLC is headquartered in Saint Louis, MO and is a leader in providing design and consulting for clients requiring solutions to their facilities and infrastructure challenges in the transportation, government, commercial, and education markets. They are seeking a manager position to manage and lead the Information and Communications Technology...
-
Director of ICT Systems
4 weeks ago
St. Louis, United States Faith Group, LLC Full timeFaith Group, LLC is headquartered in Saint Louis, MO and is a leader in providing design and consulting for clients requiring solutions to their facilities and infrastructure challenges in the transportation, government, commercial, and education markets. They are seeking a manager position to manage and lead the Information and Communications Technology...
-
i-team Director, St. Louis, MO
2 weeks ago
St. Louis, United States InsideHigherEd Full timeKoya Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for the i-team Director - St. Louis, MO. To express interest in this role please submit your materials by filling out our Talent Profile. Nominations and referrals can be sent via email at stlouis_idirector@koyapartners.com. All inquiries and...