Tier II Network Engineer

3 weeks ago


St Louis, United States Page Mechanical Group Inc Full time

Helpdesk / Systems Engineer

SSE is a leading technology company headquartered in St. Louis, Missouri, providing Networking, IT and Cybersecurity solutions to our clients for more than 30 years.

Our mission is to accelerate business and human performance through technology-enabled solutions and services.

We are seeking a talented and experienced Tier 2 Helpdesk Engineer to join our network team at our corporate office in St. Louis, MO.

This is Onsite / Hybrid role.

The primary responsibility is to provide support of all SSE’s toolsets within our “Tech Stack”.

The right candidate will show a focus on customer service & care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:

Project management and project implementation experience

Excellent organizational skills and attention to details

Deliver solutions based on established practices and procedures

Strong consulting skills and ability to develop and clearly present solutions

Triage, review, and troubleshoot issues with various IT tools RMM

Demonstrated practical knowledge and experience with Microsoft Servers & Desktops

Demonstrated practical knowledge in LAN/WAN technologies

Extensive experience with creating IT documentation

Technical Skills:

Note:

Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.

Remote Management Tool: Kaseya or similar

Scripting & Automation: Powershell, batch scripting or similar

Corporate Anti-Virus Software Management: Crowdstrike, SentinelOne or similar

Corporate Backup Management: Unitrends, Datto

Corporate Spyware Software Management:

Malwarebytes or similar

Reporting: Brightgauge, Liongard, Backup Radar, Kaseya

Windows Patch Management: Automox, Kaseya

Spam Filtering: Barracuda, AppRiver or similar

Server Operating Systems:

Windows Server 2012, 2016 and 2019

Directory Services:

Active Directory, Group Policy Management

Core Network Services: DNS, DHCP, Remote Desktop Services

Networking Technologies: Cisco Meraki devices (firewall, switching, WAPs, etc.) or similar

Ticketing Workflow Administration: AutoTask or similar

Hypervisors: Hyper-V, VMWare

Education & Experience:

Bachelor or Associates degree in related field preferred

3-5

years network or systems administration experience

Previous work experience with a Managed Service Provider is a plus

Benefits:

Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay

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