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Administrative Assistant 2, Front Office

2 months ago

Spokane, United States Spokane Airport Full time
Purpose

This position provides skilled administrative support to departments at Spokane Airports and serves as the first point of contact in the Front Office.  

Major Responsibilities

General Responsibilities:

  • Greet visitors and direct them to the correct person/department. 
  • Answer/transfer calls and document/distribute messages as appropriate. 
  • Assist the public with providing information in-person, over email, and over the phone.
  • Sort, distribute, and process incoming and outgoing mail including FedEx, UPS, and certified mail. 
  • Accept and process payments. 
  • Organize and maintain conference rooms, break areas, and front office.
  • Maintain Airport directory. 
  • Maintain central filing system.
  • Perform notary services.
  • Provide administrative support to Airport Administration as needed. 
  • Perform other duties as assigned. 

Additional Responsibilities may include:
  • Make travel arrangements and coordinate conference logistics.
  • Provide support to departments with projects and special assignments. 
  • Track office supply inventory levels and place orders. 
  • Compile spreadsheets, reports, and presentations.
  • Arrange events and meetings including catering, agendas, and minutes as requested.
  • Perform other complex office support assignments. 
Qualifications

Education/Experience:

  • Associates degree required. Bachelors degree preferred. 
  • Three years of related administrative experience. 
  • Three years strong customer service and public contact experience. 
  • A combination of education and experience may be considered in meeting the requirements of this position. 
  • Notary license, must have at time of hire or obtain within 90 days of hire.
  • Valid state driver’s license, free of serious or frequent traffic violations. 

 Knowledge/Skills:
  • Deliver excellent internal and external customer service.
  • Show a high level of professional poise and personal bearing to deal with people including a clear speaking voice and skills in operating a multi-line telephone system.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and changing priorities.
  • Handle interruptions efficiently and effectively.
  • Prioritize a variety of tasks with little supervision and use good judgment.
  • Organize information into a coherent and meaningful format.
  • Communicate effectively both verbally and in writing. Read, write, speak and understand English. 
  • Use spreadsheets, word processing, and database computer software programs at an advanced level.
  • Present in a professional manner and with excellent interpersonal skills in order to establish effective working relationships with others.
  • Be a self-starter and able to work independently and with a team. Work as a contributing, collaborative member of a team.
  • Able to quickly learn and retain concepts that may be unfamiliar.
  • Be of good moral character and able to adhere to professional ethical standards of conduct as a public employee working in the public administration and operation of airports.
 
Physical Requirements:
  • Requires the ability to lift, carry, push and pull objects up to 30 pounds.
  • Job functions require sitting for extended periods with intermittent walking and standing; also involves occasional stooping, kneeling, bending, lifting, carrying, and reaching.
  • Extensive wrist and hand movements required for frequent keyboarding and use of office equipment.
  • Ability to perform close work to file, read and use computer required.
  • Ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals required.
  • The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Security:
  • Must be able to obtain and maintain an Airport security badge as a condition of employment.
Supplemental Information

Working Contacts:

  • Regular contact with Airport staff, vendors, tenants, and the general public. Position reports to the Executive Assistant.
Working Conditions:
  • Work is primarily in an office setting with minimal exposure to weather elements.  Requires walking outside to attend to conference rooms and mail. Minimal local travel.
Equipment Operation Required:
  • Vehicle, personal computer, phones, calculators, copier, fax, binding machine, postage meter, and other office equipment.