Guest Service + Information Specialist

5 days ago

Bloomington, United States Mall of America Full time
Guest Service + Information Specialist Bloomington, MN, USA Req #617 Friday, June 7, 2024

PURPOSE: To ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

  • Provide all callers and visitors to the guest service desks and kiosks with prompt and courteous service
  • Greet guests in a professional manner, providing requested information efficiently
  • Assist guests with the purchase of MOA gift cards, merchandise and rental items such as strollers and electronic carts
  • Oversee monetary transactions using a computerized point of sale system
  • Be able to account for all funds by accurately ringing sales and counting out
  • Ensure that all monetary transactions are completed using established cash handling procedures
  • Coordinate MOA lost and found program
  • Listen to guest issues and direct the matter to appropriate staff for resolution
  • Ensure overall cleanliness and safety of the work area
  • May provide support in other work areas as needed
  • Regular and consistent attendance.
  • Other duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

  • Must be at least 16 years of age
  • High School Diploma or equivalent
  • 1-2 years post secondary education preferred
  • At least 2 years previous guest service experience
  • Previous cash handling experience required
  • Must possess outstanding guest service skills
  • Excellent written and verbal communication
  • Basic computer skills

PHYSICAL JOB REQUIREMENTS:

  • Perform repetitive motion (using keyboard) - Frequently
  • Stand and move - Frequently
  • Reach at or below shoulder level - Frequently
  • Stoop/Squat - Frequently
  • Push/Pull -- Frequently
  • Lifting/carry up to 40 pounds (strollers) -- Frequently
  • Kneel and bend - Occasionally
  • Reach at or above shoulder level -- Frequently
  • Handle larger items such as boxes or packages (strollers) - Frequently



Pay type: Hourly

Other details
  • Job Family MOA
  • Pay Type Hourly
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  • Bloomington, MN, USA
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*Mall of America® is an EEO employer: women, minorities, the disabled and veterans are encouraged to apply.

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