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Night Guest Service Agent

4 months ago

Bloomington, Illinois, United States Hilton Full time
Night Guest Service Agent (Casual)(

Job Number:

HOT0AP6M)

Work Locations

:Hampton by Hilton NuneatonAbbey Street, Nuneaton, , GB, CV11 5BUNuneatonCV11 5BU

You are the Key to our success

WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - Choose a work schedule that works for you When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you

Hourly Rate of £12.24

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. Opportunity to work additional hours when you can Free and healthy meals when on duty Free Parking (subject to availability) Modern and inclusive Team Member's areas

A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Night Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests over the night to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary

What are we looking for?

Night Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -

Schedule

:TemporaryBrand:Hampton by HiltonAdvertised Salary:£12.24

Job

:Guest Services, Operations, and Front Office