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Program Support Assistant

2 months ago

Bedford, United States Veterans Health Administration Full time

The Program Support Assistant (PSA) works in and is responsible for the administrative management activities of the Nursing Service by undertaking tasks related to working directly with Nurse Managers to coordinate staff work schedules (scheduled and unscheduled vacancies) for all the In-patient Nursing Units, timekeeping, administrative record keeping and answering the phone. Duties include, but are not limited to:
Provides major administrative support and completes a wide variety of support assignments. S/he is the major administrative support person responsible for the smooth and timey coordination of scheduling, manual and electronic data entry, and collation of statistical information, customer service, answering the phone, timekeeping and other support activities essential to the efficient management of the Nursing Service.
Acts as the main point of contact for Nursing Managers to request staff scheduling for ln-Patient units to safety staff the Nursing Units and provide customer service to all Managers and staff the In-Patient Nursing Units within the Hospital.
Manages time and priorities to provide adequate staffing: makes adjustments in staffing for the Nursing department to adapt to census and staff availability to changes.
Completes staffing schedule for 24 hour coverage of both licensed and non-licensed nursing personnel.
Fills in vacant shifts with intermittent and unscheduled hours or other available staff as directed.
Assures that schedules for Nursing staff are posted as indicated by policy/union agreements.
Posts daily staffing sheets at the office of the Patient Care Coordinator/ Associate Chief Nurse and assures that personnel are assigned properly.
Ensures that the tracking of all absences is complete and accurate. Works with Nursing timekeepers and Nurse Managers to coordinate the tracking of absences.
Serves as the primary timekeeper for the Nursing Float Pool and Nursing Coordinators, at a minimum and tracks leave and interfaces with all staff to ensure computerized leave records are complete and accurate. She/he ensures that all leave requests including authorized absences are prepared and routed appropriately in compliance with VA requirements.
Receives, reviews, sorts and distributes incoming mail including publications and regulations; establishes and maintains suspense control records on correspondence, recurring and non-recurring reports and other action documents and follow-up to ensure a timely reply or action.
Assists Nurse Managers in the preparation of Unit work schedules; coordinating coverage for scheduled and unscheduled vacancies as required daily.
Screens, tracks, and routes incoming/outgoing communications. Listens to customers and directs requests to appropriate service member.
Serves on medical center committees as assigned.
Completes required yearly mandatory education.
Performs other related duties as assigned.




Work Schedule:
Monday-Friday, 7:30am - 4:00pm


Compressed/Flexible:
Not Available.


Telework:
Not Available.


Virtual:
This is not a virtual position.


Position Description Title/PD#:
Program Support Assistant (OA)/PD00381A


Physical Requirements:
The work involves duties which are performed in an office environment. Employee is required to do some walking, standing, bending and carrying light material such as flies and papers. Occasionally required to lift moderately heavy boxes with assistance or the use of assistive devices.


Relocation/Recruitment Incentives:
Not Authorized


Critical Skills Incentive (CSI):
Not Approved


Permanent Change of Station (PCS):
Not Authorized


Financial Disclosure Report:
Not required




Notifications:

This position is in the Competitive Service..
This position is a NAGE Bargaining Unit position.
This position is covered by locality-based comparability pay.