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Technical Support Professional
1 month ago
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role and Responsibilities
This role will require in-depth knowledge and understanding of the z/OS mainframe operating system. The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.
Regarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. z/OS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis. Are you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry -with many patents and publications to show for it -to solve complex and technical defect related problems.
z/OS Support is not your typical tech support. Engineers on the z/OS Support teams are responsible for not only reading and debugging source code, as well as understanding how the products function, but also being able to articulate complex concepts to clients who have varying levels of experience with the product set.
Required Technical and Professional Expertise
+ Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
+ Client facing technical support professional experience
+ Experiences working with a global team
+ Excellent English communication skills (verbal and written)
+ Acting in a respectful and professional manner to represent IBM to its high-profile clients
+ Working in high pressure, dynamic situations with a large degree of autonomy
+ Being agile and open-minded to quickly adapt to procedures and tools required for the position
+ Focused and results oriented with commitment to accuracy and attention to details
+ Excellent organizational, analytical, and problem determination/solving skills
+ Knowledge or experience working with one or more of:
+ Operating system administration, command usage, or troubleshooting
+ Operating system internals (e.g., kernel, file system, networking, client-server, performance)
+ Programming and scripting languages (e.g., C, Java, Python, or Shell)
+ Data structure concepts and algorithms
Preferred Technical and Professional Expertise
+ z/OS assembler, PL/X or SVC dump debugging experience
+ z/OS support, development, test or system programming experience
About Business UnitSystems helps IT leaders think differently about their infrastructure. servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for computing.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the of an open hybrid and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the to run their business.
At , we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statementoffers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with Policy, and other Paid Care Leave programs. also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMis committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
