Inside Sales Representative

6 days ago


Troy, United States Roth Staffing Companies Full time
Inside Sales Representative (Call Center CSR) - Hybrid

In office Tuesday, Wednesday, Thursday and hours of operation are as follows.

Monday - Friday 8:00 AM - 10:00 PM

Saturday and Sunday 8:00 AM - 8:00 PM

Our client is seeking a dynamic Inside Sales Representative (Call Center CSR) to join their team temp to hire. This role involves engaging with customers over the phone, scheduling appointments and providing five-star customer service on every call.

Responsibilities:
  • Engage with callers professionally to assess and address their needs.
  • Schedule and confirm customer appointments.
  • Build positive customer relationships by addressing inquiries effectively.
  • Deliver prompt and exceptional service by resolving questions and concerns.
  • Use various tools and applications to assist customers accurately.
  • Maintain accurate documentation in our systems.
  • Support colleagues and Certified Experts via phone and email.
  • Uphold professionalism in all interactions.
  • Collaborate with team members to foster a positive work environment.
  • Perform additional tasks and projects as assigned by management.
Requirements:
  • High School diploma or equivalent.
  • Minimum of one year of experience in customer service or a call center.
  • Proficiency in basic computer skills, including MS Office.
  • Strong problem-solving abilities.
  • Excellent communication and organizational skills.
  • Ability to handle multiple tasks simultaneously.
  • Comfortable working independently and as part of a team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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