Guest Relations Manager

Found in: beBee S US - 3 weeks ago


Port Saint Lucie, United States Sandpiper Bay Resort Full time

Job Description/Summary:

As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns proactively.

Key Responsibilities:

Guest Experience Management:

Welcome VIP guests and ensure they have a memorable stay by understanding their preferences and requirements. Handle guest inquiries, concerns, and complaints promptly and professionally. Regularly interact with guests to gather feedback and continuously improve the guest experience. Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.

Team Leadership & Collaboration:

Coordinate with various departments (e.g., Housekeeping, Front Desk, Dining) to ensure seamless service delivery. Train and mentor, the guest relations team to uphold the highest standards of service. Conduct regular meetings with the team to share feedback and address any concerns.

Operational Excellence:

Monitor daily guest feedback, reviews, and ratings to identify areas of improvement. Collaborate with management to develop and implement strategies for enhancing guest satisfaction. Ensure that guest preferences, requirements, and details are documented and communicated effectively across teams.

Special Requests & Arrangements:

Oversee the planning and organization of special events or arrangements requested by guests, such as anniversaries, birthdays, or other special occasions. Coordinate with local vendors or partners for exclusive experiences or services requested by guests.

Reporting & Analysis:

Analyze guest feedback, comments, and reviews to measure satisfaction levels and identify trends. Provide regular reports to the resort management highlighting successes and areas for improvement.

Qualifications:

Bachelor’s degree in hospitality management or related field. Minimum of 5 years of experience in guest relations or a similar role, preferably in a luxury resort or hotel setting. Proficiency in multiple languages is a plus. Exceptional interpersonal and communication skills. Strong problem-solving abilities and attention to detail. Familiarity with Opera Cloud, Alice, and other relevant software a plus. Flexibility to work varied shifts, including nights, weekends, and holidays.

Additional Responsibilities:

Any other duties assigned by management.

Source: Hospitality Online



  • Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Description/Summary:As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns...

  • Guest Relations Manager

    Found in: beBee jobs US - 1 week ago


    Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time

    Job Description/Summary:As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns proactively.Key Responsibilities:Guest Experience...

  • Guest Relations Agent

    Found in: beBee S US - 3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job Description/Summary:The Guest Relations Agent assists in delivering exceptional service to guests to resolve issues, ensure elevated guest satisfaction, and increase revenue and brand loyalty.ESSENTIAL JOB FUNCTIONS: Greeting guests, assisting with questions, and providing information about services, amenities, and local attractions Upselling rooms as...

  • Guest Relations Agent

    Found in: beBee jobs US - 1 week ago


    Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time

    Job Description/Summary:The Guest Relations Agent assists in delivering exceptional service to guests to resolve issues, ensure elevated guest satisfaction, and increase revenue and brand loyalty.ESSENTIAL JOB FUNCTIONS:Greeting guests, assisting with questions, and providing information about services, amenities, and local attractionsUpselling rooms as well...

  • Guest Relations Agent

    3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Description/Summary:A Guest Relations Agent assists in delivering exceptional service to guests (boost guest satisfaction rates, resolve issues, increase revenue to benefit a hotel’s bottom line).ESSENTIAL JOB FUNCTIONS:Compiling welcome folders that include maps, room service menus and information about...

  • Guest Relations Agent

    2 weeks ago


    Port St Lucie, United States Sandpiper Bay Resort Full time

    Job Type Full-time Description Job Description/Summary: A Guest Relations Agent assists in delivering exceptional service to guests (boost guest satisfaction rates, resolve issues, increase revenue to benefit a hotel's bottom line). ESSENTIAL JOB FUNCTIONS: Compiling welcome folders that include maps, room service menus and information about amenities....

  • Spa Manager

    3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Summary:The Spa Director will be responsible for managing day-to-day operations, overseeing the spa staff, and improving customer satisfaction.Key Responsibilities:Develop and implement spa policies and procedures.Manage and motivate the spa staff to provide excellent service.Create and oversee the spa's...

  • Bartender

    3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Summary:Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies....

  • Barista

    3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Summary:As Barista, you are responsible for interacting with customers in a personable and service-oriented manner. Our Barista’s are responsible for making and serving beverages to customers, they may have other duties. Baristas may also spend time perfecting certain recipes and learning new ones to best serve...

  • Banquet Houseperson

    3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Summary:As Banquet Houseman, you are responsible to set up and break down the function rooms prior to and following any functions. This includes cleaning, setting up A.V. equipment, coffee breaks and refreshments.Key Responsibilities:Essential Duties and Responsibilities: include the following:Prioritizes and...

  • Entertainment Staff

    3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:We are currently seeking an Activities Coordinator to oversee our activities and events calendar. In this role, you will assist in the organizing and hosting of on-site activities, seeking to build a sense of community while enriching the lives of our guests. These activities may include crafts, game nights, trivia,...

  • Front Desk Agent

    1 week ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Description/Summary:To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.ESSENTIAL JOB FUNCTIONS:Providing information to guests about resort policies, services and amenities. Responding to...

  • Front Desk Agent

    Found in: beBee S US - 3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job Description/Summary: To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. ESSENTIAL JOB FUNCTIONS: Providing information to guests about resort policies, services and amenities.  Responding to requests from guests...

  • Community Relations Coordinator

    Found in: Talent US C2 - 1 week ago


    Port St. Lucie, United States Keiser University Full time

    The Community Relations Coordinator is responsible for promoting Keiser University in the community as well as focus on area high schools. The Community Relations Coordinator's objective is to book and conduct in class presentations, attend college and career fairs as well as attend community events. Community Relations Coordinators accomplish this...

  • Director of Food and Beverage

    Found in: beBee S US - 3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Position Summary:  The director of Food and Beverage is the leader of the property’s food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives....

  • Director of Food and Beverage

    Found in: beBee jobs US - 1 week ago


    Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time

    Position Summary: The director of Food and Beverage is the leader of the property's food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The...

  • F&B Director

    2 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Position Summary: The director of Food and Beverage is the leader of the property’s food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand...


  • Port Saint Lucie, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...

  • Director of Engineering

    Found in: beBee S US - 3 weeks ago


    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job Description/Summary:As a Director, Maintenance and Engineering, you will be responsible for planning, directing, and coordinating operations and functionalities of facilities and buildings for our organization. This position ensures the efficient and effective management of surrounding grounds or multiple facilities across the property.Job Duties and...

  • Hotel Housekeeper

    2 weeks ago


    Port Saint Lucie, United States Hampton Inn & Suites Port St. Lucie Full time

    Job DescriptionJob DescriptionWage and Benefits:Starting at $14.00 per hourMedical InsuranceVision InsuranceDental Insurance401(K) MatchPaid Time OffJOB SUMMARY: Performs routine duties in the cleaning and servicing of assigned areas and ensures that guests are supplied with the appropriate supplies.ESSENTIAL FUNCTIONS:Makes beds neatly with fresh sheets...