Banquet Houseperson

Job Summary:

As Banquet Houseman, you are responsible to set up and break down the function rooms prior to and following any functions. This includes cleaning, setting up A.V. equipment, coffee breaks and refreshments.

Key Responsibilities:

Essential Duties and Responsibilities: include the following:

• Prioritizes and works efficiently with limited supervision.
• Recognizes and resolves problems quickly and effectively.
• Muti-tasks efficiently and follow up and follow through.
• Strong attention to detail.
• Proficient with AV Technology.
• Responsible for checking schedule each week and reporting for all scheduled shifts on time and in full uniform, including name tag.
• After punching in report to the Event Manager or Banquet Captain for the day’s schedule of duties. Also, check BEO book for any information regarding pending shift beverage/snack breaks to be delivered.
• Pick up a banquet radio, to be worn at all times, and sign out banquet keys at the Front Desk.
• Set up and break down all furnishings and AV equipment.
• Room signage changed out as needed for the arrival of new groups.
• Responsible for stocking rooms with glassware, pads, pens, candy etc.
• Responsible for cleanliness of function rooms. Helps to inform Maintenance/Bqt Mgr of repairs needed.
• To retrieve linen from the laundry room on a regular basis and put it in the linen closet, which is to be kept well organized at all times.
• To vacuum function rooms before they are set.
• To hang up any table skirts that are not in use. All linen clips to be put in a common storage container and kept in the AV closet.
• Inventory and maintain any equipment used for banquets. Report any broken or missing items immediately to the supervisor.
• Refresh rooms and provide food service breaks.
• Present food and beverage in an attractive display.
• Keep a clean and professional appearance.
• Must speak with and respond to any customer needs. Trouble-shoot conferences in the absence of a supervisor.
• Ensure all Banquet Rooms and Banquet Closets are locked, lights out and secured prior to exiting.
• Return banquet keys to Front Desk prior to leaving property.
• Other duties may be assigned.

Safety and Security

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEAD, Service Essentials) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move up and down stairs and/or service ramps.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Preferred Qualifications

• English Language Proficiency
• Customer Service Orientation
• Problem Solving
• Integrity
• Dependability
• Stress Tolerance
• Safety Orientation
• Adaptability/Flexibility
• Positive Demeanor
• Presentation
• Initiative Time Management
• Planning and Organizing
• Detail Orientation
• Multi-Tasking Proper Lifting Techniques
• Visual Acuity
• Physical Strength
• Stamina