Front Desk Agent
4 weeks ago
Job Description/Summary:
To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.
ESSENTIAL JOB FUNCTIONS:
- Providing information to guests about resort policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating resort switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
Additional Responsibilities:
- Any other duties assigned by Supervisor
Technical Skills
- Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred
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