Front Desk Agent
Found in: beBee S US - 3 weeks ago
Job Description/Summary:
To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.
ESSENTIAL JOB FUNCTIONS:
Providing information to guests about resort policies, services and amenities.
Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
Selling rooms to “walk-in” customers.
Entering/changing reservation information on the computer system.
Posting charges to guest accounts.
Processing payments from guests.
Making necessary corrections to guest accounts.
Informing housekeeping department about room status/availability.
Listening for and responding to guest complaints.
Operating resort switchboard or PBX.
Cleaning the front desk area.
Maintaining daily logs.
Balancing shift work and cash drawers.
Able to work all shifts, weekends and holidays.
Additional Responsibilities:
Any other duties assigned by Supervisor
Technical Skills
Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred
Source: Hospitality Online
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