Customer Success Manager

3 weeks ago

Union, United States Affiliated Monitoring Full time
Description:

Located on a beautiful campus in Union, New Jersey, our state-of-the-art monitoring center facility is the most advanced in the United States. The team at Affiliated Monitoring protects millions of people by monitoring their security alarms and medical alert systems.

Our team currently has an opening for an Account Manager for our Hosted Solutions’ product. Working as part of our Partner Services Team, this critical role helps us manage our day-to-day interactions with our top clients (B2B). You will help manage relationships with clients ranging from nationally recognized security, PERS and IoT providers to unique technology startups.

This position is highly visible to all levels of the organization and will require an individual with a broad skill set.


What You’ll Do:

  • Serve as primary point of contact for operational support for Hosted Solutions clients providing expertise, advice, and management of project requests
  • Drive adoption and proficiency of Affiliated Monitoring’s hosted solutions products, providing continuous client training on Affiliated client services including advanced navigation and usage of our Affiliated Client Portal
  • Responsible for managing and developing relationships as the trusted advisor in Affiliated operations
  • Provide technical expertise for Affiliated Hosted Solutions product providing escalated support and comprehensive solutions to client inquiries in a timely manner
  • Collaborate with Affiliated’s Onboarding team to provide a seamless transition for our hosted clients ensuring they are thoroughly trained on operating procedures
  • Monitor client support activities to detect any trends. Develop remediation plans for any recurring issues and/or present clients with best practices to optimize their account structures
  • Track KPIs at the client level to ensure operational expectations and service levels are being met
  • Manage customer expectations throughout the support service delivery process by ensuring thorough investigation, diagnosis, support, resolution, and restoration to any major issues that arise
  • Maintain client project tracker list, advocating for their changes or needs
Requirements:
  • 3-5 years of experience as a Technical Account Manager or Customer Success Manager in a B2B environment
  • Bachelor's Degree Required
  • Understanding of technology and desktop software
  • Advanced analytical and problem-solving skill sets
  • Excellent interpersonal and communication skills
  • Comfortable working in a fast-paced, dynamic environment
  • Excellent communication and presentation skills, with the ability to distill complex information into clear and actionable insights

What’s in it for you:

Affiliated is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety of people across the United States.

  • Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package
  • Chance to grow by working with an experienced and talented team
  • Make a true impact on our company and products with high-visibility and possibilities for career growth
  • Excellent Comprehensive Insurance Coverage
  • 401(k) Retirement Savings Plan & Employer Match
  • Company Paid Life Insurance

  • Customer Success Manager

    3 days ago

    Union, New Jersey, United States Affiliated Monitoring Inc Full time

    Job Description**About the Role**Affiliated Monitoring Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Partner Services Team, you will be responsible for managing our day-to-day interactions with top clients in the security, PERS, and IoT industries.**Key Responsibilities**Serve as the primary point of...

  • Customer Success Manager

    3 days ago

    Union, New Jersey, United States Affiliated Monitoring Inc Full time

    Job DescriptionOverviewAffiliated Monitoring Inc is seeking a highly skilled Customer Success Manager to join our Partner Services Team. As a key member of our team, you will be responsible for managing relationships with our top clients, providing operational support, and driving adoption of our hosted solutions products.Key ResponsibilitiesOperational...

  • Customer Success Manager

    3 weeks ago

    Union, United States Affiliated Monitoring Inc Full time

    Job DescriptionJob DescriptionDescription:Located on a beautiful campus in Union, New Jersey, our state-of-the-art monitoring center facility is the most advanced in the United States. The team at Affiliated Monitoring protects millions of people by monitoring their security alarms and medical alert systems.Our team currently has an opening for an Account...

  • Customer Success Manager

    2 weeks ago

    Union, United States Affiliated Monitoring Inc Full time

    Job DescriptionJob DescriptionDescription:Located on a beautiful campus in Union, New Jersey, our state-of-the-art monitoring center facility is the most advanced in the United States. The team at Affiliated Monitoring protects millions of people by monitoring their security alarms and medical alert systems.Our team currently has an opening for an Account...

  • Customs Brokerage Manager

    3 months ago

    Union, United States Total Quality Logistics Full time

    About the role: As a Customs Brokerage Manager for TQL Global, you will be leading our team of customs brokers and entry writers to ensure the timely and accurate clearance of goods through customs. This includes managing daily operations, compliance, problem solving, and serving as senior customs point of contact for internal and external stakeholders. As...

  • Customer Relationship Manager

    3 days ago

    Union, Kentucky, United States Fifth Third Full time

    About the Role:The Personal Banker I position at Fifth Third is a key contributor to our customer experience strategy. As a Personal Banker, you will be responsible for cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role requires a strong understanding of our customers' financial needs and...

  • Customer Service Representative

    6 days ago

    Union, Kentucky, United States Orangetheory - Franchise #0207 Full time

    Job OverviewAt Orangetheory - Franchise #0207, we're seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate. As a key member of our studio, you will play a vital role in delivering exceptional customer service, driving sales, and contributing to the overall success of our business.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    3 months ago

    Union, United States Cowan Systems Full time

    **Customer Service Representative** **Department:** Operations **Location:** Cincinnati, OH **Customer Service Representative** The **Customer Service Representative** performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success which will provide overall...

  • Customer Service Coordinator

    2 weeks ago

    Union, New Jersey, United States DERMATOLOGY ASSOCIATES OF CENT NJ Full time

    Position Overview: Front Desk RepresentativeWe are seeking a dedicated and personable Front Desk Representative to enhance our team at Dermatology Associates of Central NJ. This role is crucial as you will be the initial point of interaction for our patients. Your responsibilities will include welcoming visitors, managing appointment schedules, handling...

  • Store Manager

    6 days ago

    Union, Kentucky, United States J Group Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Operations Manager to join our team at J Group. As a key member of our management team, you will be responsible for leading our sales and customer experience efforts, driving business growth, and ensuring exceptional customer service.Key ResponsibilitiesLead Sales and Customer Experience...

  • Assistant Manager

    5 days ago

    Union, Kentucky, United States Athleta Full time

    About the Role:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a key role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and improve...

  • Customer Service Coordinator

    2 weeks ago

    Union, New Jersey, United States DERMATOLOGY ASSOCIATES OF CENT NJ Full time

    Position Overview: Front Desk RepresentativeWe are seeking a dedicated and personable Front Desk Representative to enhance our esteemed practice. As the initial point of interaction for our patients, your role will encompass welcoming visitors, managing appointment schedules, handling incoming calls, and facilitating payment transactions. The successful...

  • Customer Care Associate

    1 week ago

    Union, Kentucky, United States Fechheimer Brothers Full time

    Customer Service RepresentativeJob Category: Customer ServiceRequisition Number: CUSTO01088Job Overview:Join our team and enjoy excellent benefits including medical, dental, 401K matching, paid time off, and sick leave. We offer 10 paid holidays and a fun, relaxed work environment.Position Summary:As a Customer Service Representative, you will engage with...

  • Assistant Manager

    5 days ago

    Union, Kentucky, United States Athleta Full time

    Job Summary:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a critical role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and achieve...

  • Customer Relations Advisor

    3 months ago

    Union, United States School Outfitters Full time

    **Position:** Customer Relations Advisor **Location:** Cincinnati, OH **Job Id:** 337 **# of Openings:** 4 A regular Cincinnati Enquirer Top Workplace winner, School Outfitters creates engaging e-commerce experiences and provides expert phone and chat help all towards providing a better experience for customers and better outcomes for educators and...

  • Customer Service Representative

    3 days ago

    Union, Kentucky, United States PCRK Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at PCRK Group. As a Front Desk Sales Associate, you will play a critical role in driving sales growth, providing exceptional customer service, and contributing to the overall success of our business.Key ResponsibilitiesDrive Sales Growth: Meet and...

  • Customer Care Representative

    2 weeks ago

    Union, New Jersey, United States The Panther Group Full time

    Position OverviewThe Panther Group is in search of dedicated Customer Service Representatives to join our dynamic team. This role is pivotal in ensuring exceptional service delivery within a fast-paced call center environment.Key ResponsibilitiesManage all aspects of telephone account maintenance with precision.Assess and verify the accuracy of customer...

  • Bilingual Customer Service Representative

    4 days ago

    Union, Kentucky, United States Green Dot Full time

    Job SummaryWe are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Green Dot. As a Corporate Resolutions Specialist, you will be responsible for resolving escalated customer-initiated issues to the highest professional standards.Key ResponsibilitiesManage customer escalations and complaints to excellent...

  • Bilingual Customer Service Representative

    1 day ago

    Union, Kentucky, United States Green Dot Full time

    Job SummaryWe are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Green Dot. As a Corporate Resolutions Specialist, you will be responsible for resolving escalated customer-initiated issues to the highest professional standards.Key ResponsibilitiesManage customer escalations and complaints to excellent...

  • Customer Service Representative

    2 days ago

    Union, Kentucky, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the overall success of our operations.Key...