Customer Relations Advisor

1 month ago


Union, United States School Outfitters Full time

**Position:** Customer Relations Advisor **Location:** Cincinnati, OH

**Job Id:** 337 **# of Openings:** 4

A regular Cincinnati Enquirer Top Workplace winner, School Outfitters creates engaging e-commerce experiences and provides expert phone and chat help all towards providing a better experience for customers and better outcomes for educators and students. We handle marketing, product management, international sourcing, I.T., sales and customer service in-house, and live by the rule of relentlessly searching for better.

We challenge our employees to excel and support them in achieving great things. We work hard to make School Outfitters a place people enjoy being, and we encourage a healthy balance between their professional and personal lives. Our compensation package is competitive. Please see a short list of them below.

**Position Overview**

A Customer Relations Advisor (CRA) plays an important role in ensuring that the customers experience is a positive one. The CRA assists sales in setting customer expectations, work proactively to keep customers updated on their order and is responsible for handling any customer issues or problems with efficiency and empathy. Customer Relations is the department with the largest opportunity to ensure that enduring relationships are developed with customers.

**Responsibilities** **No weekends, scheduled Monday- Friday between the hours of 8:00 to 7:00 depending on shift. 40 hours per week** Answer incoming calls and e-mails from customers pertaining to order status, cancellations, returns and other minor issues; as well as setting up initial damage and defect issues for handling Responsible for pro-actively communicating with the customer to keep them informed of progress throughout the resolution process Work with vendors and carriers to identify solutions that are agreeable to all parties Ensure successful resolution of the problem via follow-up with both manufacturer and customer to make sure determined resolution actually occurred Projects and tasks as assigned by the Customer Service Manager

**Qualifications** Passion for creating positive customer experiences High School diploma 2+ years of call center experience Good verbal and written communication skills Ability to maintain customer focus Excellent organizational skills Attention to detail High-level problem solving and decision-making skills Basic math skills

Top Workplace 9 Consecutive Years Medical, dental, and vision coverage Domestic partner benefits 401k Savings Program with company matching Paid fitness benefits with onsite boot camp and gym Wellness program with rewards for healthy activities Provided lunches for the busiest time of the year and certain holidays A relaxed but professional atmosphere and a dress code to match Professional development support This position spends most of their time at our Norwood facility but does have a generous Workflex benefit

**School Outfitters is an equal opportunity employer: EEO Minorities / Females / Disabled / Veterans.**

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