AOC Coordinator

Coordinate Airport operational related activities; monitor the daily operations of the Greater Orlando Aviation Authority (GOAA) facilities to include (ticket counters, gates, hardstands, and baggage claim devices). Anticipate and evaluate unusual situations and operational conflicts to include the airsides when assigned. Work with airlines and others as necessary to provide immediate solutions and maintain excellent customer service.

MINIMUM REQUIREMENTS:

• High School graduate or equivalent and five (5) years experience in airline/airport operations scheduling, monitoring and coordinating flight and/or ground activity or an equivalent combination of education, training, and experience. Experience with airport/airline operations center or related dispatch experience preferred.
• Effective oral and written communication skills; must be able to speak clearly in English over a two-way radio.
• Strong customer service skills required, multi-lingual skills desired.
• Knowledge of aircraft and airport/ airline ground operations (IATA/ICAO codes).
• Intermediate computer and Microsoft Office skills (Word, Excel, etc.) to effectively use a variety of different programs required; advanced skills desired; able to type a minimum of 25 cwpm.
• Knowledge of Resources Management System preferred.
• Ability to follow instructions and work without direct supervision.
• Ability to make timely and critical decisions with limited information, and resolve operational conflicts. High degree of proactive/reactive ability. Must be able to remain calm during emergencies/stressful situations and be able to make split-second decisions under pressure.
• Ability to effectively multi-task under stressful conditions.
• Ability to establish and maintain effective working relationships with the airline support staff, general public, fellow employees and other members of diverse cultural and linguistic backgrounds.
• Analytical skills required to analyze available information and implement an appropriate action plan within established guidelines.
• Must be able to work in a confined, high noise area with no scheduled meals or breaks.
• Must be able and willing to work rotating shifts, early mornings, late evenings, overnights, holidays, and weekends

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour