AOC Coordinator

Coordinate
Airport operational related activities; monitor the daily operations of the
Greater Orlando Aviation Authority (GOAA) facilities to include (ticket
counters, gates, hardstands, and baggage claim devices). Anticipate and
evaluate unusual situations and operational conflicts to include the airsides
when assigned. Work with airlines and
others as necessary to provide immediate solutions and maintain excellent
customer service.

MINIMUM REQUIREMENTS:

• High
  School graduate or equivalent and five (5) years experience in airline/airport
  operations scheduling, monitoring and coordinating flight and/or ground
  activity or an equivalent combination of education, training, and
  experience. Experience with
  airport/airline operations center or related dispatch experience preferred.
• Effective oral and written communication skills; must be able to speak clearly in English over a two-way radio.
• Strong customer service skills required, multi-lingual skills desired.
• Knowledge
  of aircraft and airport/ airline ground operations (IATA/ICAO codes).
• Intermediate computer and Microsoft Office skills (Word, Excel, etc.) to effectively use a variety of different programs required; advanced skills desired; able to type a minimum of 25 cwpm.
• Knowledge of Resources Management System preferred.
• Ability to
  follow instructions and work without direct supervision.
• Ability to
  make timely and critical decisions with limited information, and resolve
  operational conflicts. High degree
  of proactive/reactive ability. Must
  be able to remain calm during emergencies/stressful situations and be able
  to make split-second decisions under pressure.
• Ability to
  effectively multi-task under stressful conditions.
• Ability to
  establish and maintain effective working relationships with the airline
  support staff, general public, fellow employees and other members of
  diverse cultural and linguistic backgrounds.
• Analytical
  skills required to analyze available information and implement an
  appropriate action plan within established guidelines.
• Must be
  able to work in a confined, high noise area with no scheduled meals or
  breaks.
• Must be
  able and willing to work rotating shifts, early mornings, late evenings, overnights,
  holidays, and weekends

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
  
• Retirement Plan with Company Match
  
• Health, Dental and Vision Insurance
  
• Wellness Programs
  
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
  
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour