In-House Coordinator

4 weeks ago

Orlando, United States LifeLink of Florida Full time

We Are LifeLink…

Our Vision is to maximize the gift of life while giving hope to donor families and transplant patients. Our Mission is to honor donors and save lives through organ and tissue donation.

Our Values are: Compassion. Excellence. Legacy. People. Quality.

Why choose LifeLink?

We offer the following:

Amazing culture since 1982

Company paid Medical, Dental, Disability & Life Insurance

Generous company paid Pension Plan for your Retirement

Paid Vacation, Sick Days & Holidays

Encouraging career track

Fitness Membership Reimbursement

…much more

Join our team of dedicated professionals who are committed to saving lives.

Summary:

This position fills the dual role of a Family Care Coordinator and professional educator for a designated hospital/system. The primary responsibility is to utilize the resources available and coordinate information with appropriate hospital and LifeLink staff to evaluate and respond to hospital referrals for the purpose of determining a potential organ/ tissue donor. Responsibilities may include but are not limited to application of LifeLink’s policies and procedures in performing and documenting the approach, authorization, honoring donor designation and medical/social behavioral interview of next-of-kin and other appropriate family members/associates to offer the option of donation for the purpose of transplantation, medical therapy, or research. Unit rounding through all appropriate areas, hospital staff follow-up, and other preliminary or back-up recovery related duties. This combined responsibility requires focus on building and maintaining strong relationships with appropriate hospital staff with the goal of facilitating a successful recovery of organs and tissue for transplant.

Responsibilities:

In partnership with the assigned Hospital Development Liaison

Hospital staff development to include physicians, residents, nurses, ancillary and administrative staff:

Act as primary communication link between LifeLink staff and hospital staff

Develop and maintain relationships.

Maintain high visibility on all shifts.

Identify potential donor referrals in collaboration with hospital staff and update appropriately.

Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.

Attend Hospital Development initiatives such as Donor Advisory Committees.

Participates in OPO meetings, special projects, and activities as directed.

FAMILY CARE COORDINATOR/CLINICAL:

Provide coverage Monday – Friday

Some weekend and evening coverage required.

Assist in telephone approach/consent.

Participate in screening referrals ensuring a timely response and appropriate hospital collaboration for initial referral and follow-up referrals.

Provide recommendations to hospital staff on implementation of catastrophic brain injury guidelines (CBIG). Encourage continued treatment and suggest treatment as indicated to preserve donation opportunities.

Referral, pre-authorization, and authorization responsibilities will consist of, but may not be limited to:

Referral evaluation of potential donor for brain death donation (BDD) or donation after circulatory death (DCD) with appropriate DCD evaluation tool completed.

Determination of suitability, in concert with the Administrator on Call (AOC) and Medical Director on Call (MDOC)

Ensure that FL statute 765.512 order of priority is followed for authorization and donor disclosure.

Effective communication with AOC, MDOC and on-call team with all potential donor situations

Review of patient’s medical records

Completion of physical assessment

Review of donor information with appropriate hospital personnel

In conjunction with AOC determine appropriate time for discussions with family and requesting authorization from NOK or disclosure of donor designation, utilizing approved authorization and donor disclosure forms and protocols.

Timely documentation entries of referrals and other details related to case including family dynamics.

Post-authorization responsibilities will consist of but may not be limited to:

Supporting family and offering all appropriate information

Notifying the call team of authorization/donor disclosure outcome

Provide follow-up with family in conjunction with transplant coordinator and administrator on call.

Update information according to the FCC guidelines.

Case initiation responsibilities may consist of but may not be limited:

Initiating case start order set

Obtain specimens for infectious disease testing, HLA tissue typing, and cultures

Other recovery-related duties as directed by Administrator on Call

Participates in OPO meetings, special projects, and activities as

Participate in activities to improve donor conversations, cultural sensitivity, overcoming obstacles, avoiding cultural barriers or donor designation objection to donation.

Requirements:

R.N. or B.A. or B.S. degree in social services or allied healthcare field.

Ability to work outside normal business hours, including evenings, weekends and holidays as well as non- scheduled hours when

Ability to apply sound judgment and flexibility, working autonomously with an open line of daily communication with

Demonstrated effective presentation and personal interaction skills with above average written and verbal communication

Demonstrated physical ability to lift, carry and/or move equipment of varying weight from 1 to 75 pounds for 5% of the work

Reliable vehicle with good driving record and current driver’s

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