Current jobs related to Senior Disability Claims Specialist/Complaints Resolution - Newark - Prudential Ins Co of America

  • Senior Claims Investigator

    6 days ago

    Newark, New Jersey, United States Acro Service Corp Full time

    Acro Service Corp is seeking a skilled Senior Claims Investigator to join our team. The ideal candidate will have experience in investigating and drafting decisions, with a strong understanding of state and federal guidelines regarding unemployment benefits. The Senior Claims Investigator will be responsible for reviewing claims, determining eligibility, and...

  • Claims Administration Specialist

    3 weeks ago

    Newark, Delaware, United States Acro Service Corporation Full time

    Job OverviewWe are in search of a Claims Administration Specialist to become a part of our esteemed organization. This role offers a unique opportunity to engage in the advancement of the claims processing sector.Key ResponsibilitiesThe Claims Administration Specialist will be responsible for responding to inquiries and collecting relevant...

  • Senior Claims Analyst

    4 weeks ago

    Newark, Delaware, United States Acro Service Corp Full time

    Position OverviewThe Senior Claims Analyst is responsible for evaluating unemployment claims to ensure compliance with both state and federal regulations governing the program. This role involves assessing the eligibility of claimants based on non-monetary criteria in line with established guidelines for benefits administration. Key responsibilities include...

  • Claim Representative Trainee

    1 week ago

    Newark, Delaware, United States Travelers Insurance Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team at Travelers Insurance. As a Claim Representative Trainee, you will be responsible for handling 1st party property claims of moderate severity and complexity, establishing accurate scope of damages, and utilizing innovative technologies to...

  • Field Roof Inspector

    1 month ago

    Newark, United States Hancock Claims Consultants Technicians Full time

    Job DescriptionJob DescriptionCLIMB to New Heights…And live the American Dream. Become part of something bigger by contracting with the nation’s top provider of roof and property inspection services working with insurance carriers and adjusters in your area. This is an independent contractor position.We are seeking professional inspectors to join our...

  • Field Roof Technician

    2 weeks ago

    Newark, United States Hancock Claims Consultants Technicians Full time

    Job DescriptionJob DescriptionCLIMB to New Heights…And live the American Dream. Become part of something bigger by contracting with the nation’s top provider of roof and property inspection services working with insurance carriers and adjusters in your area. This is an independent contractor position.We are seeking professional inspectors to join our...

  • Field Roof Inspector

    2 weeks ago

    Newark, United States Hancock Claims Consultants Technicians Full time

    Job DescriptionJob DescriptionCLIMB to New Heights…And live the American Dream. Become part of something bigger by contracting with the nation’s top provider of roof and property inspection services working with insurance carriers and adjusters in your area. This is an independent contractor position.We are seeking professional inspectors to join our...

  • Field Roof Technician

    2 months ago

    Newark, United States Hancock Claims Consultants Technicians Full time

    Job DescriptionJob DescriptionCLIMB to New Heights…And live the American Dream. Become part of something bigger by contracting with the nation’s top provider of roof and property inspection services working with insurance carriers and adjusters in your area. This is an independent contractor position.We are seeking professional inspectors to join our...

  • Senior Associate

    1 week ago

    Newark, New Jersey, United States Jobot Full time

    About the RoleWe are seeking a highly skilled Litigation Associate with 6-12 years of experience in complex commercial and business litigation to join our team at Jobot.Key ResponsibilitiesDevelop and implement effective litigation strategies to achieve client objectives.Conduct thorough research and analysis to support case development and...

  • Senior Patient Representative- Evenings

    2 months ago

    Newark, United States University Hospital, Newark NJ Full time

    Responsibilities: The Senior Patient Representative serves as a patient advocate and liaison between patients, visitors, physicians, and team members. This position will capture feedback through proactive patient rounding and serve as a lead to Patient Representatives. This role involves training new staff, providing guidance, and mentoring team members....

  • Senior Patient Advocate

    2 days ago

    Newark, New Jersey, United States University Hospital, Newark NJ Full time

    Job SummaryThe Senior Patient Representative serves as a patient advocate and liaison between patients, visitors, physicians, and team members at University Hospital, Newark NJ. This role involves proactive patient rounding, training new staff, and providing guidance and mentoring to team members.Key ResponsibilitiesCapture feedback through patient rounding...

  • Senior Card Fraud and Servicing Specialist

    7 days ago

    Newark, Delaware, United States City National Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Card Fraud and Servicing Specialist to join our team at City National Bank. As a key member of our fraud prevention and servicing team, you will be responsible for detecting and preventing fraudulent activities, as well as providing exceptional customer service to our clients.Key ResponsibilitiesReal-time...

  • Senior Field Support Specialist

    3 weeks ago

    Newark, New Jersey, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Field Support Specialist to join our team at ONEIDA TOTAL INTEGRATED ENTERPRISES. As a key member of our technical operations team, you will be responsible for providing expert-level technical support and services to our customers.Key Responsibilities:Provide on-site technical support and...

  • Pharmacy Specialist Level 1

    1 week ago

    Newark, United States ATD Technology LLC Full time $17 - $18

    Remote role with the potential to travel into the office if needed for meetings.Job Description:This position is responsible for receiving verbal and written requests for prior authorization from pharmacists, physicians and/or patients and is responsible for supporting and assisting in the coordination of Pharmacy Services activities including claim...

  • Mental Health and Disabilities Specialist

    4 months ago

    Newark, United States The Leaguers, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:The Mental Health/Disabilities Specialist coordinates the mental health and disabilities services to children and families within our Early Head Start/Head Start programs. This individual reports to the Director of Mental Health and Disabilities.ESSENTIAL JOB FUNCTIONS:Obtain diagnostic reports and confirmation...

  • Paralegal Specialist

    3 days ago

    Newark, New Jersey, United States U.S. Customs and Border Protection Full time

    Paralegal Specialist Job DescriptionU.S. Customs and Border Protection is seeking a highly skilled Paralegal Specialist to join our team. As a Paralegal Specialist, you will play a critical role in supporting the enforcement of customs and border protection laws and regulations.Key Responsibilities:Review and adjudicate seizures, penalties, prior...

  • Senior Technical Support Specialist

    4 weeks ago

    Newark, Delaware, United States CNB Full time

    POSITION SUMMARYThe Senior Technical Support Specialist offers advanced technical assistance and user support for internal desktop systems utilized by team members.KEY RESPONSIBILITIES- Conducts routine maintenance, troubleshooting, and repairs of personal computer systems and peripheral devices across the organization.- Delivers exceptional on-site support...

  • Senior System Validation Specialist

    4 weeks ago

    Newark, California, United States Lucid Motors Full time

    Shaping the Future of Luxury Electric Mobility At Lucid Motors, we are dedicated to creating the most exquisite luxury electric vehicles that enhance the human experience and push the boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive, liberating, and tailored for the future of mobility. We aim to excel in this new...

  • Senior Acquisition Specialist

    7 days ago

    Newark, Delaware, United States AECOM Full time

    AECOM Transportation's Right-of-Way Unit in Philadelphia, PA is seeking an experienced Senior Right-of-Way Agent to provide acquisition and relocation assistance for various clients. The ideal candidate will have excellent communication skills and be able to negotiate claims in accordance with the Right-of-Way Manual. Key responsibilities include conducting...

  • Card Fraud/Servicing Specialist Senior

    3 weeks ago

    Newark, Delaware, United States City National Bank Full time

    About the RoleThis is a challenging and rewarding opportunity to join City National Bank as a Card Fraud/Servicing Specialist Senior. As a key member of our team, you will be responsible for handling complex transactions, reviewing fraud monitoring systems, and making informed decisions to prevent and detect fraudulent activities.Key ResponsibilitiesPerform...

Senior Disability Claims Specialist/Complaints Resolution

4 months ago

Newark, United States Prudential Ins Co of America Full time

Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions

Prudential’s Group Insurance, Claim Operation is seeking an experienced and highly motivated individual to join our team as a Senior Complaints Resolution Specialist. This position is a multifaceted role requiring disability claims expertise and close collaboration with departmental management, compliance and legal counsel in investigating and responding to formal inquiries from, but not limited to, Social Media sites, State Insurance Departments, or Executive Offices. This person will have the opportunity to assess the validity of complaints and identify trends to optimize the performance of the organization to include providing feedback, initiating continuous improvement, and identifying training opportunities. This individual is expected to enhance the customer experience through effective case resolution and influencing operational change to improve the overall customer experience and have some analysis and reporting responsibilities for disability and voluntary benefits complaints.

The current employee work arrangement for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

  • Identifies complaints from various sources and enters into tracking system to ensure timely handling in accordance with regulatory expectations
  • Investigates inquiries/complaints to determine the validity and tracks outcomes
  • Prepares accurate written response to address inquiry/complaint in compliance with internal and external guidelines
  • Provides direct feedback to appropriate parties as required based on the outcome of the investigation
  • Provides periodic updates to departmental management on outcomes of various complaints handling
  • Develop training opportunities based on trends identified over time
  • Find opportunities for continuous improvement
  • Completes regularly scheduled analysis and reporting for business

What you’ll need:

  • 5+ years experience in disability claims
  • Demonstrated superior customer service skills
  • Excellent verbal and written correspondence skills
  • Successful analytical and critical thinking skills required
  • Demonstrated collaborative skills and ability to partner inter-departmentally
  • Ability to work independently to manage difficult interactions
  • Proficiency in Microsoft Office
  • Analytical and reporting experience strongly desired
  • Aptitude to learn and integrate new technology into workflow

It’d be a plus if you had:

  • Experience in voluntary benefit claims

Prudential supports all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

  • Market competitive base salaries, with a yearly bonus potential at every level
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
  • Retirement plans:
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

#LI-MG1

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $90,100.00 to $134,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.